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Supervisor, Guest ServicesBrightline Trains • Miami, Florida, United States
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Supervisor, Guest Services

Brightline Trains
  • US
    Miami, Florida, United States
  • US
    Miami, Florida, United States
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À propos

Your Purpose:

 As a critical member of the Brightline Station Operations team, you will assist the Station Manager's direct daily operations and all aspects of the business within the station, keeping safety at the forefront of everything you do. While working closely with the Rail Operations and Security teams, and liaising between additional departments, you remain focused on ensuring a smooth and efficient, hospitable and comfortable travel experience is encountered by all our Guests. Though you report to the Station Manager, your daily interactions will mostly be with Guests and station Teammates. You will rotate as a Duty Manager and monitor schedules and communication activities in all areas.

If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity

Two or more years of experience in high-traffic environments such as hospitality, guest services, or transportation, preferred.

Your Role (Essential Functions): 

  • Create a culture of engagement, learning, and team development.
  • Motivate Teammates and maintain a positive work environment while ensuring the entire team reflects Brightline's values.
  • Celebrate successes and recognize the contributions of Teammates.
  • Assist the Station Manager in disseminating operating procedures related to station appearance and performance reporting.
  • Interact with Guests on a regular basis throughout the station to obtain feedback on quality of product, service levels and overall satisfaction and respond to complaints as necessary.
  • Ensure deliveries received while on duty are stored and recorded appropriately.
  • Stay on top of inventory levels for office supplies, cleaning supplies, and F&B products to ensure proper levels according to the expected consumption levels.
  • Be the Subject Matter Expert trained on all mobility tools and processes.
  • Engage with mobility partner leaders to promote an efficient, high quality Guest experience.
  • Ensure all Mobility drivers are adhering to uniform and grooming policies and following SOPs.  
  • Stay up to date on company policies and terms of service; ensure these live in our stations and Teammates are aware of updates and/or changes.

    • Pay Rate - $24.00 an hour 

    We are a new business model – agile and evolving. The job description isn't meant to be a complete list of your qualifications or all the things you'll do.

     Managerial Responsibility:

  • Direct supervisory responsibility including the to hire,
    • Miami, Florida, United States

    Compétences linguistiques

    • English
    Avis aux utilisateurs

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