Strategic Program Director

Company Description

insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at

Job Description

About the Role

We are seeking an experienced Program Director to serve as the strategic leader and primary point of contact for our most significant strategic customers. This role combines executive relationship management, operational excellence, and cross-functional leadership to ensure customer success, drive adoption, and maximize the value our solutions deliver to these key accounts.

Key Responsibilities

Strategic Relationship Management

• Serve as the primary executive liaison for our largest, most strategic customers.
• Build and maintain trusted relationships with C-suite executives, department heads, and key stakeholders
• Develop deep understanding of the customer's business objectives, challenges, and success metrics
• Act as the customer's advocate internally, ensuring their voice influences product roadmap and company priorities
• Conduct regular executive business reviews to demonstrate value delivered and align on future objectives

Operational Excellence

• Own end-to-end program management for all aspects of the customer relationship including implementation, adoption, support, and expansion initiatives
• Develop and execute comprehensive