Application Specialist

The Application Specialist is responsible for configuring and testing Care Logistics' applications and assisting in training customer application administrators on its use and configurability while facilitating a favorable client and Care Logistics outcome. They work closely with members of the Client Services team and customer resources in support of these objectives. Client Services functions include project delivery tasks such as configuring the system with detailed hospital information, advising on ways software configuration can be adjusted to creatively solve a challenge, ensuring the solution functions in accordance with the process redesign conducted by Transformation resources, training customer application administration resources on applications functions, supporting go live events, assisting the support team with customer issues, and participating in system upgrades as needed.

ESSENTIAL RESPONSIBILITIES
:

• Client Services Functions
• Delivery components of customer implementations include:
• Acting as the owner of knowledge regarding the application, what can be configured, and how to optimize the customer's processes with the application.
• Configuring all aspects of the application via the Care Logistics administration modules, SQL queries, remote server applications, and spreadsheet uploads (when applicable).
• Understands configuration options and recommendations for all products offered by Care Logistics, advises Transformation resources as necessary.
• Own the configuration gathering and system build process, working with Care Logistics project team resources and customer resources to gather data needed to configure the application. This includes facilitating configuration gathering sessions with customer resources throughout the implementation process.
• Prepare necessary environments (configuration, patient needs) for testing and training sessions
• Train customer Application Administrators on configuration processes associated with their role in the Administration module.
• Leading unit testing, including issue capture and resolution processes.
• Support Integrated Testing via application validation, issue capture, and resolution follow-up
• Acting as a front-line liaison with the client resources, regarding configuration capabilities of the application, both on-site and remotely during the project.
• Escalating technical issues to Project Manager, Technical Project Manager, and/or Healthcare Operations Executive on the assigned project.
• Providing Technical Go-Live coverage as the application and configuration expert.
• Responsible for maintenance of configuration documentation and change log for customer environment(s).
• Additional tasks which include:
• Supporting customer application configuration requests post go-live as needed.
• Collaborate with teammates to troubleshoot and maintain existing application modules.
• Work with development to understand configuration options for new releases and improve the configuration processes for future releases
• Train internal users on system configuration including Support team members and other project team resources
• Maintain configuration documentation and resources for both Application Specialist role and for other internal team members to reference.
• Lead internal methodology efforts to improve Care Logistics ability to implement software more efficiently and effectively.
• Conducts job duties in accordance with the Corporate Values and Culture
• Others First
• Respects all individuals without regard to their position. Understands that there is no class system.
• Seeks first to understand before responding, doesn't rush to judgment.
• Esteem the Team
• Embraces a "Team-First" vs. "Me-First" attitude. Understands that the possibilities for success are limitless when one is impervious to who gets credit. Doesn't take credit for other's accomplishments and will give other's credit with praise and recognition.
• Communicates problems directly, not engaging in rumors or gossip.
• Maximize Potential
• Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle "If it's to be, it's up to me"
• Strive for Excellence
• Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one's best.
• Do the Right Thing
• Always tries to do what's right with a firm sense of integrity and ethics, behaving in a manner consistent with principles of moral conduct.

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS
:

REQUIRED

• Bachelor's degree in Computer Information Systems or equivalent experience.

EXPERIENCE
PREFERRED

• Two years of experience working with Healthcare Information Systems or internal hospital operations preferred.
• Knowledge of database structures and Structure Query Language (SQL).

KNOWLEDGE, SKILLS, AND ABILITIES
:

• Ability to develop strong and productive working relationships with others.
• Ability to form strong team bonds and enhance team performance.
• Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities.
• Ability to cope with rapidly changing information in a fast paced environment.
• Proven communication, interpersonal, analytical and organizational skills.
• Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project.
• Ability to work both independently and as a member of the implementation and support team .
• Ability to manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external.
• Must be able to quickly identify and resolve issues.
• Must be able to quickly understand complex concepts.
• Excellent oral and written communication skills.
• Excellent customer management skills.
• Above average observational skills to collect data and validate information.
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
• Able to effectively represent JHS/Care Logistics values and principles in decision-making and actions.

Adaptability:

• Ability to embrace change and shift focus when unexpected work arises.

Time Management:

• Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.

Customer Service:

• Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.

TRAVEL REQUIREMENTS & WORKING CONDITIONS
:

• 20-40% travel required.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to participate in online video calls, use hands to write and type, verbally and written communications.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus