Supervisor – IT Support

Position:

Supervisor – IT Support

Division:

IT

Salary:

$64,136.38 to $76,173.76

Deadline:

Until Filled

The IT Support Supervisor is responsible for the efficient and professional day-to-day supervision of Support Administrators and Helpdesk positions within the IMS Department to develop, support, and deploy technology solutions across multiple departments and divisions. This role participates in personnel management, department management, asset management, and overall agency technology planning. The employee may be required to perform other duties as assigned.

• Requirements:
• Must have a Bachelor's Degree in a computing or technology-related field
• OR must have an Associate's Degree in a computing or technology-related field and two (2) years of total experience in a technology support role
• OR two (2) verified support-based certifications associated with job duties
• Must have Security+ Certification or obtain within one year of employment
• Must have a valid Florida driver's license
• Knowledge, Skills & Abilities:
• Ability to demonstrate initiative and prioritize duties to meet deadlines
• Professional verbal, interpersonal, and written communication skills
• Knowledge of Hardware Support, Hardware Lifecycles, and Operating System Lifecycles
• Knowledge of Project Management and Asset Management
• Strong time management and leadership skills

Insurance

Free Health Clinic

Free Prescriptions

Paid Time Off (PTO)

Longevity Benefit

Education Reimbursement

Insurance

Health, dental, life, and long-term disability insurance for the member paid by the Sheriff's Office to and subsidy given to help with family coverage.

Free Health Clinic

For all members and members of his/her family on the agency's insurance plan (Ages 8 and older).

Free Prescriptions

Dispensed at the Health Clinic

Paid Time Off (PTO)

Members gain 16 hours of PTO each month.

Longevity Benefit

The Longevity Benefit awarded to members who have completed five (5) or more years of continuous service with the agency. Beginning with the 5th completed year of service, eight (8) additional hours are added to the member's PTO balance for each year of service.

Example: A ten-year member receives 96 hours of PTO each year. An additional 48 hours of longevity pay is awarded and deposited into his/her PTO on the merit date.

Education Reimbursement

Members who attend an accredited college or university can receive compensation for completed classes. Members pursuing an undergraduate degree can receive $2,000 per fiscal year; the graduate degree can receive $3,000 per fiscal year.

OSCEOLA COUNTY SUPPORTS THE AMERICANS WITH DISABILITIES ACT OF 1990. APPLICANTS WITH A DISABILITY MAY REQUEST REASONABLE ACCOMMODATIONS THROUGHOUT THE JOB APPLICATION PROCESS BY CALLING REQUESTS FOR REASONABLE ACCOMMODATION TO THE JOB APPLICATION PROCESS MUST BE MADE FIVE(5) DAYS IN ADVANCE.

EQUAL OPPORTUNITY EMPLOYER

We encourage veterans, service members and their spouses and family members to apply for employment with this agency; applicants will receive preference and priority in hiring decisions.