Salesforce Project Manager

Role:
Salesforce Project Manager

Location:
Dallas, TX

Client:
Infosys/TK Elevators

Looking gof Salesforce Project Manager in Dallas, TX, to lead production support for Client Salesforce ecosystem, including Sales Cloud, Service Cloud, and integrations. Drive project delivery from planning through go-live and sustainment, handling incidents, enhancements, and stakeholder coordination in a production-heavy environment.

Key Responsibilities

• Manage end-to-end Salesforce projects in production support, prioritizing incidents, change requests, and proactive maintenance to minimize downtime.
• Lead cross-functional teams (admins, developers, business users) using Agile methodologies, tracking progress via Jira or Salesforce Projects.
• Oversee production environment health: monitor performance, resolve critical issues, conduct root cause analysis, and implement preventive measures.
• Coordinate with Client stakeholders for requirements gathering, UAT, deployments via change sets or CI/CD tools, and post-go-live support.
• Ensure compliance with security standards, SLAs, and Infosys quality gates while optimizing costs and scalability.
• Generate status reports, risk assessments, and improvement roadmaps for production stability.

Required Qualifications

• Bachelor's degree in computer science, Business, or related field; Salesforce certifications such as Certified Project Manager, Administrator, or Advanced Administrator required.
• 8+ years in Salesforce project management, with 5+ years focused on production support in enterprise environments.
• Proven experience handling production incidents, hypercare, and L2/L3 support for Salesforce orgs.
• Strong Agile/Scrum knowledge, proficiency in tools like Jira, Confluence, Copado, and sandbox management.

Preferred Skills

1. Background with manufacturing/elevator industry clients like TK Elevators or similar, including Field Service Lightning or CPQ.
2. Expertise in production monitoring (Event Monitoring, Health Checks), integrations (MuleSoft), and compliance (SOX, data governance).
3. Excellent communication for hybrid Dallas-based work, client-facing updates, and team leadership.