Lead

Position Title: Lead

Reports To: Unit General Manager or Retail/Restaurant Manager

Department: Operations

Status: Non-Exempt

Date: December 2025

Broad Functions: The Lead contributes to the restaurant's success by assisting the Unit General Manager and 

or the Restaurant/Retail Manager in executing store sales and operational goals. This job assists and supervises 

a team to create and maintain a good experience for our guests and shift members. The Lead is responsible for 

modeling and acting in accordance with Areas USA's high standards and guiding principles in absence of the 

Concept Manager or Assistant Manager.

Main Duties and Responsibilities:

1. Models a "guest comes first" attitude, delivers excellent guest service, and supervises

shift employees to ensure they are delivering excellent guest service.

2. Constantly reviews store environment to identify problems, concerns, and opportunities for 

improvement, to provide coaching and direction to the shift, to achieve sales and operational 

goals.

3. Ensure that all food and products are consistently prepared and served according to the restaurant's 

recipes, portioning, cooking and serving standards.

4. Assist with the training of new associates during shift creating a positive and productive working 

environment.

5. Execute Operational Excellence to achieve company objectives in terms of service, quality, 

appearance, sanitation and cleanliness of all areas of the store. 

6. Maintains and models a calm exterior presence during periods of high volume or unusual events

and moves on immediately after to keep store operating to standard and to set an example for 

the shift or team.

7. Communicates to management on any recommendations for improvement

8. Execute Brilliant at the Basics GUEST program to company standards.

9. Perform special projects and other responsibilities as assigned.

Skills and Qualifications:

1. One to two years of employment in a related position.

2. Minimum High School Diploma, some College preferred

3. Knowledge of the Restaurant environment.

4. Exceptional sales and operational skills in a guest service environment.

5. Strong communication and interpersonal skills.

6. Team-building and strong problem-solving skills.

7. Ability to use discretion in providing direction to others.

8. Ability to work in a fast-paced, team environment.

9. Ability to develop and maintain effective working relationships.

10. Ability to act with a "guest comes first" attitude and deliver guest service that meets or exceeds 

guest expectations.

11. Ability to communicate and execute management directives.

12. May require knowledge of computer equipment or other technical devices or broad 

knowledge in several operational areas.

EEOC Statement:

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also frequently required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Benefits:

We offer full-time eligible employees affordable medical insurance, dental and vision benefits, along with a variety of voluntary insurance options. Our benefits package includes company-sponsored life insurance, a free employee assistance program, competitive paid time off, company holidays, and a 401k retirement plan with company match. Plus, enjoy access to discount programs for travel and entertainment and a location meal program. In addition, this position is eligible for overtime and overnight differentials.