Service Technician II

Job Title: : Service Technician II

Reports To:  General Manager/ Hiring Manager

Category: HVAC Service

Location Name: Stallion Service Experts

Location Address: 1641 Delmar Dr. Folcroft, PA 16117

Join the team of experts and realize your true potential

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT

Job Summary

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities:

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls

• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner

• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

• Completes routine maintenance and equipment cleaning as needed or required

• Responsible for delivery and removal of parts and equipment needed to complete service work

• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects