Service Advisor

• Deliver exceptional customer service in person, over the phone, and via email.
• Serve as the primary communication hub between customers, technicians, and the Service Manager.
• Provide technical support and guidance to customers and technicians as needed.
• Offer estimates to customers, obtain approvals, and keep them updated throughout the service process.

• Schedule and manage service appointments while ensuring timely follow-ups with customers and suppliers.
• Work within OEM programs to follow service protocols and document service activity.
• Open, track, update, and close service work orders accurately and efficiently.
• Participate in the prioritization of technician assignments and respond to urgent or high-priority service needs.
• Ensure safe work practices are followed within the service environment.

• Collect payments and assist with monitoring and following up on accounts receivable.
• Maintain clear documentation, notes, and status updates on all ongoing work.
• Assist with parts lookups, ordering, and inventory coordination as required.
• Support overall shop organization and step in with additional duties to maintain smooth daily operations.

• Excellent verbal and written communication skills—professional, clear, and solution-oriented.
• Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced setting.
• Strong computer and system navigation skills, including scheduling software and inventory systems.
• Ability to read parts libraries, service manuals, and technical documentation.
• Industry knowledge of agricultural equipment is a strong asset.
• Journeyman ticket or equivalent technical background is a strong asset.
• Proactive, self-motivated, and collaborative approach to work.
• Dependable, respectful, and committed to exceptional customer service.
• Valid driver's license required.
• Willingness to work scheduled weekends or evenings for on-call duties.

• This role is performed in a combination of office, shop, and customer-facing environments.
• Exposure to a service shop environment, including noise, moving equipment, tools, and occasional outdoor conditions.
• Regular interaction with technicians, customers, suppliers, and service management.
• Work may involve interruptions, shifting priorities, and urgent service demands.

• Ability to sit, stand, walk, and move between office and shop environments throughout the day.
• Occasional lifting of up to 25–40 lbs (e.g., small parts, shop materials).
• Frequent use of a computer, phone, and other office equipment.
• May require bending, climbing short ladders, or reaching for parts or equipment.
• Ability to work safely around machinery, tools, and agricultural equipment.

• Full-time position with potential for extended hours during peak seasons.
• On-call rotation may apply depending on seasonal demand.
• Must maintain a valid driver's license and acceptable driving record.
• Compliance with company safety standards and PPE requirements is mandatory.

• Competitive Salary, comprehensive benefits: including health, dental, vision.
• Registered Retirement Saving Plan contributions program
• Ongoing professional development and training.
• A positive, team-oriented work environment with a focus on employee success.

Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally.Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities.This provides an excellent match with Royal Reesink's growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.