Service Specialist

Position Snapshot

Temporary position

Location: Linda-a-Velha

Company: Nestlé Portugal

Grade: K1

Full-time/Hybrid mode

Position Summary

Nestlé is currently looking for a Service Specialist. You´ll be responsible to drive service performance by proactively identifying and resolving potential service issues and proactively communicate issues as identified.

A day in the life of Service Specialist

• Monitor all physical movements within the transportation plan, ensuring shipments flow as planned and are delivered on time.
• Identify potential disruptions early and implement effective corrective actions to maintain expected customer service levels.
• Proactively communicate load status and action plans to both internal and external stakeholders.
• Apply service strategies, aligning customer segmentation with daily problem‑solving activities.
• Identify recurring or systemic issues related to carriers, distribution canters, customers, traffic, weather, etc., and develop sustainable solutions.
• Use continues improvement principles and tools to identify performance gaps and drive continuous improvement.

What will make you successful…

• Provision of services in a domestic context, for single or multiple customers.
• Domestic transport operations, ensuring efficiency and on‑time performance.
• Strong problem‑solving capabilities, providing quick and effective responses to unforeseen situations.
• Ability to manage potentially conflicting KPIs, particularly balancing cost vs. service.
• Knowledge of Safety, Health and Environment principles, as well as Quality regulations and best practices.
• Understanding of end‑to‑end Supply Chain processes.