management analyst 3

DEPARTMENT OF ECONOMIC SECURITY _Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life._

Job Location: Division of Benefits and Medical Eligibility (DBME)

Program Support Administration (PSA)

8620 North 22nd Avenue, Phoenix, Arizona 85021 Posting Details: Salary: $ / Hourly ($53,350.13 Annually)

Grade: 20

Closing Date: January 22, 2026 Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit **** ; or click on the link **here** to view 'Our DES' video. Come Join the DES Team

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team a Management Analyst 3 (MA 3) for the Program Support Administration (PSA). This position is a subject matter expert responsible for providing support to DBME staff, agency partners, contractors, and community partners related to delivery of public assistance programs Supplemental Nutrition Assistance Program (SNAP), Medical Assistance (MA), and Cash Assistance (CA) programs. Develops, implements, and delivers coaching and training to all levels of staff, including new employees either in support of or as a supplement to countermeasures or training plans.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties
Essential Duties and responsibilities include but are not limited to:

• Takes a lead role in working with others to create, maintain, and deliver training in support multiple levels of division staff. Includes aftercare, refresher courses, annual recertification training, ongoing education and other learning opportunities. Direct coaching collaboration and training support across DES divisions, agencies and community partners. Includes field training materials and resources needed for continuing education courses.
• Analysis of quality and productivity performance, and development or support of action plans for improvement in response to State and Federal audits. Includes researching and analyzing timeliness and error trends (including system/technical-related barriers) and providing collaborative support for problem-solving efforts across the division and with partner agencies.
• Communication through various forms of media regarding current workforce activity and quality trends, analyzing data, project management approach, etc.

Knowledge Of
Knowledge, Skills & Abilities (KSAs):

• DBME training systems, adult learning principles, learning management systems, data tracking, reporting principles, and survey instruments.
• Customer service and communication principles and collaboration through applications.
• Writing related to grammar, punctuation, spelling, proper syntax, and proper sentence structure. Service offerings, customer service principles and processes.

Skills In

• Balancing, prioritizing, organizing multiple tasks and synthesizing feedback and adjusting plans accordingly.
• Training delivery, including classroom management, using training-related technologies.
• Interpersonal relations and oral and written communication.

Ability To

• Work collaboratively in teams and across organizations and building strong relationships inside and outside the organization in addition to solving problems, make thoughtful decisions, managing conflict.
• Adapt to changing work environments, such as adjusting to new work structures, processes, or requirements and developing and sustain productive customer relations.
• Take initiative to promptly accomplish goals and objectives, by managing time and resources efficiently and setting high work standards and accountability for completing assignments.

Selective Preference(s)
The ideal candidate for this position will have:

• Two (2) years of management analysis experience.
• OR four years of experience in a leadership role.
• OR an Associates or higher degree in a field appropriate to the assignment.
• Possess or have the ability to complete OPD Training Certification.

Pre-Employment Requirements

• If this position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits
The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

_Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page_

Retirement
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us
For questions about this career opportunity, please contace Jennifer Honhoinewa at

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Requests should be made as early as possible to allow time to arrange the accommodation.