General Manager

***Want to work for people that value your input and your experience? ***

Taco John's in Grand Rapids is saying good bye to their beloved current manager and will be looking to fill her spot with someone who is self-motivated, detail oriented but can see the big picture, someone who motivates and deligates, someone who understands franchise workings but loves to have their own say on how they want to run the store. This is a position that is trained but then once you're at a spot that you understand what the store needs, you are trusted and not micro-managed.

The person we hire on will need to have open availability. You will eventually have your typical shift that you work but will be expected to learn all positions and be able to problem solve when someone calls out or able to cover shifts if needed.

The person that steps into this spot will be working with an established crew that is amazing and very knowledgeable with the building and the operations.

The General Manager (GM) leads the operation of the Taco John's restaurant. As a GM, you'll have responsibility for the financial success of your restaurant, as well as managing staff, keeping customers happy and adhering to health and safety mandates. The role has a strong hospitality element, ensuring that the restaurant delivers high-quality food and drink and good customer service.

Requirements

• Fast Food General Management Experience, 1 year (required) and the desire to move your career to the next level.
• Traditional Fast Food, 2 years (required)
• Valid Driver's License
• Ability to multi-task and be self-motivated
• Solid financial analysis skills
• Drive and determination
• Great attitude and customer-oriented personality
• Strong talent and performance management skills
• Understands and has a passion for the intricacies of working with food and beverage
• Previous success with restaurant systems and tools, and leading and supervising
• Possesses POS and MS Office computer skills
• ServSafe certified preferred but not required
• Likes to have fun at work

Responsibilities

• Lead and motivate team members by providing them with the tools, training and follow-up necessary to achieve maximum performance
• Train and develop successful team members for the restaurant while providing direction and guidance to ensure a positive and motivating work environment is established and maintained.
• Ensure ongoing coaching for improvement and use of constructive discipline and proper documentation of employee performance.
• Ensure problem resolution is available on all shifts and is utilized when appropriate, build trusting relationships.
• Escalates applicable employee relations matters to HR.
• Implement ongoing recognition culture in the restaurant.
• Meet the highest levels of customer service and satisfaction and selling efforts.
• Ensure that the restaurant meets company guest standards, follow-up on guest complaints timely.
• Maximizing positive customer experiences, sales, and profits.
• Manage all restaurant financial controllables using the restaurant plan. Systems include but not limited to the use of automated tracking systems, managing employee labor, overtime, food, supplies within company standards, cash management and deposits per company standards.
• Maintain and protect all company assets.
• Develops food safety behaviors and standards.
• Maintain operational updates and utilize resources.
• Follow proper opening, closing, safety, and security procedures and maintain cleanliness and preventive maintenance programs.
• Recognize business generators and traffic patterns and plan shifts accordingly.

Qualifications and Skills

• Advanced understanding of all full-service restaurant operations.
• Comfortable working in a fast-paced environment.
• Ability to coach, train and motivate employees.

Benefits

• Paid Vacation
• Competitive Compensation
• Monthly Bonus Potential

Physical Responsibilities / Essential Functions

Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Physical Activities include but are not limited to stooping, kneeling, crouching, reaching, standing for long periods of time, pushing, pulling, lifting, talking, hearing, and repetitive motions.

OUR VALUES

INTEGRITY - Never cheat the guest. Never cheat the team; HUMILITY - Own your results. Raise your hand, admit mistakes, ask for help; EXCELLENCE - Do the little things right. The STANDARD is the standard; CELEBRATE - Every win counts. Share Success.

Job Type: Full-time

Pay: $50, $60,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off
• Paid training
• Relocation assistance

Work Location: In person