service manager

Hugg & Hall Equipment Company is looking for someone with a mechanical background and the ability to lead a team as a Service Manager based out of our El Dorado, AR branch. 

ABOUT THE POSITION

Service Managers are responsible for overseeing the daily operations of the branch's Service operations, ensuring safety, quality, and proficiency are top of mind. 

Advanced mechanical aptitude, professional demeanor, and a safety-first mentality are key.

In this role, you will:

• COMMUNICATE WITH CUSTOMERS AND TECHNICIANS pertaining to all Service needs and concerns.
• ENSURE THAT FIELD TECHNICIANS ARE PERFORMING AT THE HIGHEST STANDARD as it relates to safety practices, quality of work, and job proficiency.
• CREATE CONSISTENT SALES GROWTH being mindful of labor costs, discounting services, and maximizing gross profit.

What We Offer

• Competitive pay + quarterly incentives and bonus programs = very strong earning potential
• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement with company match
• Generous PTO plan and paid holidays

REQUIREMENTS

• Previous management experience including the interviewing and hiring process
• Proven experience as a technician in the agricultural, construction, or material handling equipment industries.
• Resourceful thinker with ability to multitask, prioritize, and problem solve in a fast-paced environment
• Ability to understand and oversee adherence to safety policies and procedures.
• Excellent computer skills 
• Strong focus on communication and customer service 
• Minimum 21 years of age
• High School Diploma or equivalent
• Clean driving record/MVR

RELATED EXPERIENCE MAY INCLUDE: Service Advisor, Service Manager, Shop Foreman, Shop Manager

This position is deemed a Safety Sensitive job for purposes of the Arkansas Medical Marijuana Amendment, the Oklahoma Medical Marijuana and Patient Protection Act and the Louisiana Therapeutic Marijuana Act.

PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS

This position will be working in indoor office environment with a controlled climate. This position will also in support of their personnel be working outdoors on company yard and traveling to customer locations encountering varying weather conditions and temperatures. The normal auto hazards will apply.

This position will frequently walk in discussions with personnel in various office and warehouse parts areas, service shops and facility yards.

This position requires sitting at a computer desk for extended periods of time with use of a computer keyboard and use of hands to type.

This position will continuously talk, hear, and read in verbal and written communication.

ABOUT US:

For 70 years, Hugg & Hall Equipment has been the industry leading, full-service industrial and construction equipment dealership in the South. With locations throughout Arkansas, Louisiana, and Oklahoma, we take pride in providing exceptional customer service and a work environment where our employees feel valued and supported.

Learn more at

Hugg & Hall Equipment Company is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We place Safety First.

(Initial hire requires passing of pre-employment background check, drug test, and driving record(for driving roles))