Human Services Coordinator

Summary of position/Objective

The Human Service Coordinator provides services to individuals with developmental disabilities, brain injuries and/or mental illness who live independently in community settings.

The Human Service Coordinator will manage all aspects related to the ongoing implementation of the Human Service Program.  This includes but is not limited to the quality assurance functions daily on all support paperwork and documentation to remain compliant with standards set by Iowa Code, the Social Security Administration, Managed Care Organizations, Iowa Medicaid Enterprises, and To The Rescue Policies.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties include, but are not limited to, the following:

• Adheres to and upholds To The Rescue's values and policies

• Provides oversight of the house schedule to ensure adherence to expectations

• Oversight functions of member medical and medication needs 

• Monitor and control expenses to ensure program efficiency

• Provides oversight functions to ensure all paperwork guidelines are being met

• Provides leadership to employees as it relates to; employee reviews, training, coaching, counseling to support operational excellence 

• Work directly with Quality Assurance to develop and to keep all paperwork up to date and compliant with all standards.

• Responsible for leading member meetings 

• and training that include, but are not limited to county providers meetings, IACP, and train the trainer

• Provide guidance to Human Service Supervisor's for initial and ongoing training of employees working within the Human Services department to remain compliant with program standards

• Develop and maintain positive professional relationships with all individuals included in each member's interdisciplinary team, internal, and external stakeholders

• Functions effectively as a member of the interdisciplinary integrated services team by developing goals and objectives to maximize the independence, growth, and quality of life for our members

• Provides leadership to ensure the health and safety of members by monitoring activities, supervising, and intervening in crisis situations

• Ensure the health and safety of members is maintained by monitoring service needs and develop service changes to best meet members needs

• Provide updates to internal and external stakeholders timely

• Provides oversight of schedules to ensure revenue versus non revenue expectations are being made within the housing department

• Provide guidance and oversight of homes to ensure they meet To The Rescue expectations of maintenance and overall appearance

• Always represents To The Rescue in a positive and professional manner to all members, co-workers, interdisciplinary teams, and the general public

• Provides oversight of incident reports and any additional follow up needed due to the incident

• Performs additional duties as assigned

• Follow and adheres to the On-Call policy and procedure within the Human Services Department

Competencies/Qualifications/Education

• Communication proficiency

• Patience

• Teamwork orientation

• Writing skills

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

• Have knowledge of auditing and monitoring procedures

• Have working knowledge of privacy laws and regulations

• Must possess strong leadership skills

• Must have excellent communication skills and the ability to communicate effectively with staff and provide instruction and direction to employees on maintaining compliance with policies, rules and procedures

• Proficient with G-Suite, Microsoft Office that includes Word, Excel, Outlook and the ability to learn computer programs for scheduling and timekeeping

• Ability to respond well under pressure

Certificates/Licenses/Registration

The employee must provide and maintain a valid driver's license the entire duration of their employment, and must be eligible for the agency's vehicle insurance.

Supervisory Responsibility

Directly supervises Human Services Supervisors and supports Direct Support Professional position. 

Work Hours

Hours are varied depending on the needs of the organization. This may include, but is not limited to days, nights, weekends, and holidays. This position participates in an on-call rotation.

Work Environment

The work environment is variable, anywhere from office setting to a hospital/clinic to out in the community.

Physical Demand

The physical demands described here are representative of those that must be met by an employee at all times to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing these duties, the employee is frequently required to speak and hear

• While performing these duties, the employee is frequently required to stand, walk, use hands and fingers to handle daily tasks 

• The employee is frequently required to sit for extended periods of time

• The employee is frequently required to reach, bend, squat, stoop and kneel

• The employee continuously uses hand strength to type and operate computer controls

• The employee must frequently lift or move up to 20 pounds. Occasionally the employee will lift or move up to 50 pounds

• The employees will frequently push or pull items

• Specific vision requirements include close and peripheral vision, depth perception and ability to focus

Travel

Frequent travel within a 25-mile radius is expected for this position. Occasionally travel beyond a 25-mile radius may be required, including out of state travel.

Location

Cedar Rapids, IA

Eastern, IA

IND-IA
To The Rescue is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability or status as a protected veteran.