Receptionist

1. Front Desk Operations:

2. Greet clients, visitors, and staff with a warm and professional attitude. - Answer and direct phone calls, taking messages as necessary.

3. Handle incoming and outgoing mail and deliveries.

4. Client and Visitor Assistance:

5. Respond to inquiries from clients, families, and visitors in a timely and courteous

manner.

• Provide information about services, schedules, and appointments.

• Administrative Support:

• Schedule and confirm appointments for caregivers and clients. - Maintain and update client records and contact information.

• Assist with billing and insurance paperwork as needed.

• Prepare and distribute daily schedules and reports.

• Office Management:

• Maintain a clean and organized reception area.

• Order and manage office supplies.

• Ensure office equipment is functioning properly and report any issues.

• Team Collaboration:

• Work closely with the home care team to coordinate services and support client needs. - Assist in organizing staff meetings and training sessions.

• Participate in team meetings and contribute to a positive work environment.

Qualifications:

• **Education:** High school diploma or equivalent.
• **Experience:** Previous experience as a receptionist or in a customer service role preferred.
• Skills:
• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment. - Ability to handle sensitive information with confidentiality and professionalism.

• Friendly, patient, and empathetic with a positive attitude. **Working Conditions:**

• Ability to work flexible hours, including some evenings and weekends if needed. - Comfortable working in a fast-paced environment with frequent interruptions.