Information Technology Technician

JOB

The City of Livermore is seeking an Information Technology Technician to join the Information Technology division. For more information, please contact refer to the job flyer. DEFINITION Under general supervision, the Information Technology Technician installs, configures, troubleshoots, and maintains computer and telephone hardware, software, and data/voice communications equipment; provides technical assistance to users; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICSIncumbents in this classification perform technical level work in the installing, maintaining and troubleshooting of computer, telephone and data/voice communications equipment. This classification is distinguished from the Senior Information Technology Technician classification in that the latter has advanced technical functions related to network, operating systems, applications, and web administration; technical and functional direction of technical staff; and its role in providing advanced technical support in a specialized area of responsibility. SUPERVISION RECEIVEDGeneral supervision is provided by the Information Technology Manager, Systems Administrator, and/or Information Technology Coordinator.SUPERVISION EXERCISEDMay provide direction to temporary employees.

EXAMPLE OF DUTIES

Administrative FunctionsPrepares and maintains inventory of hardware and software; maintains a record of work activities including installation, repair, maintenance, replacement, and testing of computer and telephone hardware and software; maintains tape library and backup logs; develops and maintains system documentation; maintains accurate, up-to-date files; and communicates effectively both orally and in writing.Computer Technical SupportInstalls, configures, troubleshoots, and maintains computer and telephone hardware, software, and data/voice communication equipment; loads, tunes, configures, and upgrades the operating system; diagnoses and resolves computer problems; analyzes end-user requirements and recommends appropriate solutions; assists in maintaining and administering local area networks; provides support for Internet services; customizes and enhances computer software; evaluates system performance and reports to management; performs preventative maintenance of equipment; follows schedule of system activity and processes application and system jobs; provides technical support; relates effectively with those contacted in the course of work; works effectively under pressure of deadline; responds to emergency situations as required; and uses personal computer to perform word processing, spreadsheet, and specialized functions.

SUPPLEMENTAL INFORMATION

The

City of Livermore is an equal opportunity employer and supports workforce

diversity.