Service Manager

Starling Chevrolet is seeking an experienced Service Department Manager.

The Service Department Manager will be responsible for daily operations within the dealership's service department - including hiring and managing technicians, advisors, & support staff as well as vendor relations, and customer service.

Job Responsibilities

• Run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
• Create goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business.
• Build relationships with customers, vendors, and manufacturers
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Monitor and control the performance of the department using appropriate reports, tracking systems, and surveys.
• Ensure that customers receive prompt, courteous, and effective service
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain up to date knowledge of all products and warranty coverage
• Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy
• Understand and keep abreast of federal, state, & local regulations that affect safety/operations and complies with these regulations including hazardous waste disposal & OSHA Right-to-Know
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Maintain high quality service repairs and minimizes comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Other duties as assigned

Requirements

• Prior Auto Dealer Service Manager experience
• Previous Management experience with union employees a plus
• Management experience at a high volume dealership required
• Must have verifiable work history with demonstrated stability
• Customer service oriented with a commitment to integrity, excellence, and quality service
• Ability to forecast and achieve parts, service, and sales goals
• Excellent computer skills with attention to details
• Must be able to build quality teams dedicated to working together seamlessly
• Must manage a highly productive shop while maintaining the highest work quality
• Ability to work well with customers, team members, and manufacturers
• Unrestricted availability to work a flexible schedule as required
• Valid driver's license with clean driving record
• Must be able to pass a drug screening and extensive background check
• This is a Safety Sensitive position

Job Type: Full-time

Experience:

• Service Management:

Compensation and Benefits:

In addition to competitive pay, we offer our associates:

• Group health
• Dental
• Vision, Life, Disability insurance
• 401(k) plan
• Vacation
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

If you are in alignment with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as a member of one of the best dealerships in automotive retail. Apply today or refer a qualified friend. Starling Chevrolet is an Equal Employment Opportunity employer.