Front Desk Agent

Job Overview:

We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.

Responsibilities:

• Greet guests in a friendly and professional manner
• Check guests in and out efficiently
• Answer phone calls and direct inquiries to the appropriate department
• Assist guests with inquiries and provide information about the hotel and local area
• Handle guest requests promptly and courteously
• Process reservations accurately
• Maintain a tidy and organized front desk area

Experience:

• Previous experience in customer service or front desk roles preferred
• Proficient in phone etiquette and handling phone systems
• Strong communication skills with a focus on guest services
• Ability to multitask in a fast-paced environment
• Bilingual or multilingual abilities are a plus, especially in a resort or hotel setting

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.

Job Type: Full-time

Pay: $ $20.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings