Support Engineer

About the role

As a Support Engineer at Hoyack, you'll be the first line of defense for a high-profile banking client. You'll assist their internal support team with customer-facing issues, triage support tickets, troubleshoot bugs, and write small code fixes in a modern MERN stack environment. This is a junior-level engineering role ideal for someone looking to grow their technical skills while working on real production systems.

• Act as a technical liaison between the client's support team and Hoyack's engineering team
  
• Triage and troubleshoot issues reported via Jira tickets
  
• Investigate and reproduce bugs in a / MongoDB codebase
  
• Write small code fixes or scripts to resolve recurring issues
  
• Collaborate with backend and frontend engineers on escalated problems
  
• Document findings, fixes, and troubleshooting steps
  
• Communicate clearly and effectively with both technical and non-technical stakeholders
  

Qualifications

• 1+ years of experience in software development or technical support
  
• Basic understanding of JavaScript, , and MongoDB
  
• Familiarity with the MERN stack (MongoDB, Express, React, )
  
• Experience using tools like Jira, Git, and basic command-line interfaces
  
• Strong problem-solving and troubleshooting skills
  
• Clear written and verbal communication skills
  
• Comfortable working independently and as part of a hybrid team
  

Nice to Have

• Experience working in fintech, banking, or regulated environments
  Familiarity with REST APIs and JSON
  
• Exposure to customer support operations or SLAs
  Experience writing internal documentation or runbooks