Supervising Case Manager

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models.

Position Summary: The Supervising Service Coordinator is a critical position that ensures services provided by each Service Coordinator is of the highest quality and that Service Coordinators are well supported to carry out their job responsibilities. This position supervises a designated number of Service Coordinators and utilizes a situational leadership approach to support and develop Team Members. This position is a member of the Leadership team, collaborating with other leaders, including members of the Senior Leadership team, to develop and implement innovative solutions that further our mission.

SCI Team Member Expectations: All SCI Team Members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures; follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties:

• Manages Service Coordinators (SC) performance to ensure work meets quality person-centered Standards
• Ensures that SCs are using person centered practices and principles in all aspects of their role including language and actions with the people supported and external and internal Team Members
• Monitors Key Performance Indicators (KPIs)
• Completes required Comprehensive Quality Review (CQR) and monthly Quality Assurance Data for oversight and performance evaluations. Completes one full review for each SC supervised per month (CQR)
• Ensures Performance Utilization (PU) monthly benchmarks are met
• People and Culture - Conducts hiring interviews for vacant SC positions and uses the rating scale and interview scoring procedure to inform decisions. Informs People and Culture which job candidates will be extended an employment offer or placed in the queue
• Conducts 6-month and annual performance evaluations for new Team Members
• Conducts annual performance evaluations for SC Team Members over 1 year
• Utilizes situational leadership to develop Team Members knowledge and skills
• Takes disciplinary actions consistent with SCI policies and procedures to address performance concerns. Recommends to appropriate CCS Senior Vice President, Chief Program Officer, Program Manager, Team Member Experience Director, and EVP and Chief People and Culture Officer, termination of SCs when performance does not meet job expectations
• May provide support for a small number of people supported; providing necessary functions described in the SC job description
• Coordinates and assigns new Development Disabilities Administration (DDA) referrals, out of office