Guest Services Coordinator

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

The Guest Services Coordinator is responsible for delivering exceptional customer service while supporting the successful planning and execution of events. This role serves as a primary point of contact for guests, clients, and event organizers, providing front desk coverage and on-site event coordination. The Coordinator works closely with internal departments to ensure events are executed efficiently, facility standards are upheld, and clients receive seamless, high-quality experience.

This role pays an hourly rate of $13.00-$15.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until May 1, 2026.

Responsibilities:

Essential Job Functions (including but not limited to)

• Provide front desk coverage approximately 70% of the time. These duties include but are not limited to answering phones and greeting/assisting walk-in guests.
• Monitoring event activity to ensure events run smoothly
• Identifying and resolving event-related challenges in a professional manner
• Deliver excellent customer service by answering guest and client questions and providing accurate information about the facility and its services.
• Coordinate assigned events under the direction of the General Manager
• Assisting clients with event logistics and recommending effective use of the facility
• Collaborating with the Director of Sales, Executive Chef, and Banquet Manager to ensure event needs are met
• Conduct pre-event and post-event walkthroughs to assess facility readiness and condition
• Prepare and distribute detailed Event Data Sheets for each assigned event such as diagrams, layouts, timelines and staffing needs.
• Clear, timely communication with building and event staff
• Demonstrate strong problem-solving and decision-making skills, remaining calm, professional, and customer-focused in fast-paced or high-pressure environments
• Perform all duties with a commitment to teamwork, service excellence, and Oak View Group's mission and values
• Perform other duties as assigned

Qualifications:

Qualifications, Education & Experience

• High School Diploma or G.E.D Required
• Minimum of one (1) year experience in Event Coordination (preferably with a convention center, hotel, sports facility, performing arts facility or other multi purpose public assembly facility)
• Flexibility to work weekends, nights and holidays
• Must possess strong organizational skills, attention to detail and the ability to function and meet strict deadlines in a fast-paced environment
• Must demonstrate a positive, professional and customer-focused attitude
• Must have computer skills in Microsoft Office applications and word processing, spreadsheets, presentations and internet software

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.