Patient Scheduling Coordinator

Job Summary:

This position is often the first contact when a patient visits one of our clinics. This position is responsible for greeting patients and working with them in person, on the phone, or electronic correspondence to meet their needs regarding scheduling, updating patient information, and checking patients in and out.

Role and Responsibilities:

• Greet and check patients in

• Schedule appointments and follow up appointments

• Verifying patient billing information

• Answer telephones and direct calls to appropriate staff.

• Receive and route messages or documents, such as laboratory results, to appropriate staff.

• Always maintain a courteous and professional appearance

• Other duties as assigned

Minimum Education and Experience Requirements:

• High School Diploma or equivalent

• Excellent attention to detail & verbal/written & interpersonal communication skills.

• Ability to carefully read and follow directions

• Good teamwork skills

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Knowledge, Skills, and Abilities:

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• The ability to communicate information and ideas in speaking so others will understand as well as verbal comprehension when receiving information.
• Able to provide and receive information effectively and professionally.