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Design Program Manager
J.P. Morgan
- London, England, United Kingdom
- London, England, United Kingdom
À propos
Overseeing and management of a project portfolio and area; includes project intake, assessment, resourcing, execution, tracking and team capacity Help to define and operationalise our organisation’s Playbook and best practices for end-to-end experience oversight. Develop and continuously improve design workflows and resource allocation frameworks Partner with Design Leaders to coordinate and prioritise initiatives, intake and backlog, and resource planning/allocation Ensure that programs, projects and work streams are well-managed and fit into a broader set of strategic initiatives Identify and monitor critical project stages across phases, taking into account strategy, business goals, measurement, and customer needs, to enable design to deliver best-in-class customer experiences across multiple platforms Ensure interdependencies are understood and planned for effectively Identify broad org needs and implement improvements for tools, documentation, asset management, and communications Facilitate effective collaboration across multiple teams to ensure cohesive programme development Establish and measure outcomes and team capacity utilisation, identify areas for improvement, and implement design process enhancements Be an advocate for design teams and goals while building trusted relationships across product, engineering, compliance, risk, and operations teams. Identify and mitigate risks in design processes and understand external impacts on business rules Role requirements
+10 years experience as a Design Program Manager, Design Operations lead, or similar role working with project/program management Deep experience working with creative/design teams, understanding how to integrate process with design activities Thorough understanding of creative development processes and customer-centered design Experience of managing complex programmes with clear outcomes, stakeholder alignment and competing timelines Experience with design tools, Agile development and methodologies Degree or equivalent experience Your soft skills should include
Ability to understand complex programs, scope and prioritize projects, define schedules, and work independently Excellent written and verbal communication skills, including the ability to effectively present complex and/or sensitive information Proven ability to collaborate cross-functionally and influence outcomes Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment Navigate ambiguity and bring clarity and structure without over-constraining the work
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Compétences linguistiques
- English
Avis aux utilisateurs
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