Patient Access Representative

Employment Type
Part time

Shift
Day Shift

Description
12pm-8:30pm, rotating weekends

Mission Statement
We, St Joseph's Health, and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision
To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values
In the spirit of good
Stewardship,
we heal by practicing
Justice
in fostering right relationships to promote common good,
Reverence
in honoring the dignity of every person,
Excellence
in expecting the best of ourselves and others;
Integrity
in being faithful to who we say we are.

Position Summary
The Patient Access Representative -front-end, works directly with patients, family, and various hospital staff to ensure that Patients are taken care of while on their journey with SJH. Patient Access functions consist of but not limited to Desk registration, bedside registration, pre-registration and floating to areas within Patient Access dept to assist as need directed by management. In all locations, the Patient Access will ensure that accounts are financial secure, meaning collecting demographics, insurance information, reviewing financial responsibilities consisting of co-pays, past due balances, and estimates.

Job Responsibilities

• Admitting/Checking patients on both Emergency and Comprehensive Psychiatric ED boards (CPEP)
• Ensuring proper documentation with charts/patient (bracelet and labels)
• Staying updated on workflows for designated task
• Follow patient identification protocols
• Appropriately documenting in charts

• Closing out cash drawers

• Maintaining appropriate cash in petty cash drawer

• Scheduling walk-in imaging, TDAP, Bilirubin (newborn test) appointments

• Floorwork Registration
• Floating to with other Patient Access locations (cross training)
• Maintaining Healthstreams courses
• Maintaining all insurance sign ons are updated
• Stay up to date on emails and Teams post, policy and procedures
• Standouts
• Point of service Cash collections (estimates, co-pays, past due balances)
• Direct Admits/Transfers
• Documenting accounts (what did rep do with