Freight Forwarding Logistics Specialist/Inside Sales Representative

Responsible for selling the company's freight forwarding products and services to customers in an office-based environment through remote communication channels. The Inside Sales Specialist engages with walk-in customers and generates sales through email outreach, cold calling, and lead follow-up. This role encompasses a broad range of responsibilities focused on expanding the company's customer base and increasing profitability.

The associate will be responsible for preparing and managing ocean and air freight quotations; analyzing costs, rates, and routes to provide the most efficient logistics solutions; coordinating with shipping lines, airlines, and international agents; maintaining ongoing communication with clients and suppliers; and updating internal systems with current rates and conditions. This role requires strong communication and organizational skills, effective time management, proficiency in digital tools and Microsoft Office, a strong sense of urgency, and a high level of customer service.

Required Skills & Qualifications:

• Bachelor's Degree in Business Administration or related field.
• Experience in logistics/supply chain, international transportation, or related field (preferred).
• 1 to 2 years of experience in coordination of shipments (Air freight, ocean freight, FCL, LTL).
• Knowledge of logistics documentation, including quotations, Bills of Lading (BL), shipment processes, and the SURI system and any other documentation related to the logistics and distribution industry.
• Knowledge of ocean and air freight rates (preferred).
• Strong sales and negotiation skills, including the ability to develop competitive quotations, close deals, meet sales targets, and maintain long-term customer relationships.
• Ability to identify new business opportunities and provide consultative guidance on products and services.
• Goal oriented. Able to achieve results expected by operational priorities.
• Bilingual: fluent in English and Spanish languages, both verbal and written.
• Excellent communication and time-management skills.
• Proficiency in digital tools and Microsoft Office.
• Strong sense of urgency and a high level of customer service.

Key Responsibilities:

• Prepare and manage ocean and air freight quotations.
• Analyze costs, rates, and routes to offer the best available option.
• Coordinate with shipping lines, airlines, and international agents.
• Maintain direct communication with clients and suppliers.
• Update internal systems with current rates and applicable terms.
• Coordinate with other divisions to ensure successful service delivery by offering personalized customer service and aligning with company objectives.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Work Location: In person