Reservation Coordinator

The Reservation Coordinator will create seamless booking experiences that drive occupancy, revenue, and guest satisfaction.

HOW YOU?LL SHAPE THE EXPERIENCE & FUTURE

• Serve as the primary point of contact for guest reservations, ensuring accuracy, efficiency, and exceptional service throughout the booking process.
• Manage daily room inventory, rate adjustments, and availability in coordination with Revenue Management and Front Office teams.
• Respond promptly to guest inquiries via phone, email, and online channels, providing detailed information on room types, packages, and special offers.
• Collaborate with Sales, Events, and Front Office teams to support group bookings, VIP reservations, and special requests.
• Maintain detailed guest profiles and reservation records to ensure personalized experiences and operational accuracy.
• Contribute to the hotel?s success by identifying upselling opportunities and optimizing room revenue through strategic booking practices.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong organizational and multitasking skills with keen attention to detail.
• Excellent written and verbal communication abilities.
• A guest-first mindset with a natural sense of hospitality and professionalism.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Ability to thrive in a fast-paced, service-oriented environment while maintaining accuracy and composure.
• Collaborative approach to teamwork with a proactive and solution-driven attitude.

PROFESSIONAL EXPERIENCE

• Previous experience in hotel reservations, front office, or guest services preferred.
• Experience using property management systems such as Opera, OnQ, or similar platforms.
• Demonstrated success in handling guest communications and managing high call or email volumes.
• Familiarity with revenue management principles and cross-departmental coordination.

ACADEMIC BACKGROUND

• High school diploma or equivalent required; associate?s or bachelor?s degree in Hospitality Management, Tourism, or related field preferred.
• Additional training or certification in hospitality systems or guest service excellence is a plus.

WHAT YOU CAN EXPECT

• Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Supplemental benefits
• 401k matching
• Employee discount program
• Vacation and Sick Time