Front Desk Concierge

About the Role

One Waterfront Towers is seeking a professional Concierge (Front Desk) to join our Resident Services team. As the first point of contact for residents and guests, the Concierge plays a vital role in ensuring safety, comfort, and community satisfaction. This position is ideal for individuals with a strong customer service background who thrive in a luxury residential or hospitality environment.

Key Responsibilities

• Greet residents and guests with professionalism and courtesy
• Provide concierge-level services, including directions, amenity reservations, and service coordination
• Manage parcel, food, and vendor deliveries, as well as move-in/move-out scheduling
• Monitor and inspect common areas and amenities for proper use and cleanliness
• Identify and report security or safety concerns promptly
• Maintain accurate daily logs and support communication with management, security, and maintenance teams
• Uphold One Waterfront Towers' standards of service excellence and confidentiality

Qualifications

• Experience:
• 1+ year in customer service, hospitality, or related field preferred
• Luxury residential or hotel experience desirable
• Skills & Abilities:
• Strong communication and interpersonal skills
• Ability to stay calm under pressure and resolve issues effectively
• Proficiency with Microsoft Outlook, Word, and basic office technology
• Professional demeanor and attention to detail
• Education:
• High school diploma or equivalent required

Physical & Schedule Requirements

• Ability to stand/walk for extended periods (up to 8 hours per shift)
• Ability to lift up to 40 lbs. occasionally
• Must be flexible to work evenings, weekends, and holidays

Compensation & Benefits

• $15.00 – $18.00 per hour (based on experience)
• Company-paid Medical, Dental, and Vision (for full-time employees)
• Paid Time Off

How to Apply

If you are a service-oriented professional with a passion for hospitality and community, we encourage you to apply today and become part of the One Waterfront Towers team.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person