Automotive Service Advisor

Position: Service Advisor

Employment: Full Time

Location: Phoenix, AZ

Start Date: ASAP

Courtesy Automotive Group is a family-owned and operated business since 1955. At Courtesy, we are more than just a dealership – we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

• Greet customers with professionalism, hospitality, and respect
• Clearly explain service recommendations and repair solutions
• Manage repair orders and workflow efficiently
• Sell services honestly and effectively
• Communicate with customers in person and by phone in a clear, professional manner
• Build strong, long-term customer relationships
• Coordinate shuttle service for customers when needed
• Ensure all repairs meet quality and safety standards
• Support teammates and maintain a positive, team-oriented atmosphere
• Perform other duties as assigned

• Previous experience in an automotive dealership service department preferred
• High school diploma or equivalent
• Strong customer service and communication skills
• Basic computer proficiency (DMS/CDK a plus)
• Professional appearance and demeanor
• Ability to stay organized and calm in a fast-paced environment
• Positive, friendly, team-oriented attitude
• Valid driver's license with a clean driving record
• Ability to pass pre-employment background check and drug screen

What We Offer:

• Competitive compensation.
• PTO
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company-sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

Apply With Us:

If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Be a part of a winning team and outstanding culture, apply with us today.

We hire the best and brightest from all races, nationalities, and sexes. We don't make decisions based on any protected characteristic.