office operations manager i

Requisition No:

Agency: Department of Health

Working Title: OFFICE OPERATIONS MANAGER I - SES

Pay Plan: SES

Position Number:

Salary: $69,000.00-$71,000.00

Posting Closing Date: 12/28/2025

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities

The Assistant to the Administrator performs independent, high-level administrative and workforce development functions in support of agency leadership. This position serves as the Personnel Liaison for St. Lucie County and the Workforce Development Training Program Manager for both St. Lucie and Okeechobee Counties. Work is performed with considerable independence and requires sound judgment, problem-solving, and decision-making within established laws, rules, and agency policies. The incumbent plays a key role in aligning workforce strategies with agency goals, supporting employee engagement, and fostering a high-performing public health workforce. This position reports directly to the CHD Administrator.

Personnel Liaison – St. Lucie County

Interpret, apply, and disseminate personnel policies and procedures; advise supervisors on recruitment, selection, and classification matters.

Review and revise position descriptions; coordinate job advertisements and support the recruitment and selection process, including participation on executive interview panels.

Ensure compliance with veteran's preference requirements and assist with applicant scoring.

Respond to public inquiries regarding employment opportunities.

Monitor probationary evaluation deadlines and notify supervisors accordingly.

Assist with salary justification processes, ensuring alignment with pay grades and securing required approvals.

Support payroll, benefits, personnel action requests (PARs), timesheets, and leave/attendance tracking.

Guide employees and supervisors in navigating the People First system.

Conduct new employee orientations, including background checks, fingerprinting, E-Verify, and drug screening.

Initiate IT and building access requests; conduct exit interviews.

Coordinate FRS retirement training and the annual employee benefits fair.

Track and manage outside employment requests, dual employment approvals, and flexible work schedules.

Ensure licensure compliance for professionally licensed staff and maintain documentation for HR Hub submission.

Tracking of customer complaints/compliments.

Responsible for tracking and obtaining approval/denial for yearly SpNS exemption forms. Assist with SpNS assignments and organizational structure

Track employees with interpretation certification. Process requests for Deaf Interpretation. Assist with answering incoming phone calls to Administration office assisting callers or forwarding to appropriate staff. Back up to open incoming post office & inter-office mail to the agency, stamping, logging checks, reviewing invoices, and forwarding to appropriate staff.

Responsible for coordinating volunteer and intern services in accordance with DOHP 5-D4-1.

Workforce Training Program Manager – St. Lucie and Okeechobee Counties

Plan, schedule, and manage training programs aligned with agency priorities, core competencies, and workforce needs.

Develop and maintain an annual training calendar; disseminate timely information on training opportunities.

Design and deliver engaging, relevant training content; develop and manage supporting materials and resources.

Identify and validate training needs through research, data analysis, and collaboration with supervisors and HR partners.

Conduct annual Individual Development Plans (IDPs) to support employee development and career progression.

Assist supervisors in identifying required knowledge, skills, and abilities (KSAs) and in developing onboarding processes.

Support the integration of core competencies into job roles and performance expectations.

Serve as the local administrator for the Learning Management System as outlined in DOHP 4-F

Conduct data analysis to evaluate training effectiveness and provide reports and recommendations to leadership.

Special Projects, Engagement, and Strategic Support

Lead and support special projects and initiatives related to employee engagement, performance improvement, and strategic planning.

Coordinate quarterly Mid-Manager Meetings and three annual All-Staff Meetings, including agenda development, speaker coordination, audiovisual needs, venue logistics, and post-event feedback surveys.

Manage the annual TaxWatch Award and Best Places to Work nomination processes.

Serve as a member of the Human Resource Performance Excellence Team (PET) Awards Committee.

Procurement and Financial Administration

Perform purchasing functions using the MyFloridaMarketPlace (MFMP) system in compliance with the Prompt