Information Technology Support Specialist

Job Title – IT Support Specialist

Location – Princeton, NJ (Onsite) 25% Travel

Duration – FTE

Skills:
Infrastructure Specialist, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys,

Experience:
8 Years+

Job Description:

We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across client offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment.

Key Responsibilities:

• Provide
  executive-level IT support
  for senior leadership, ensuring minimal disruption during meetings and conferences.
• Deliver
  remote and on-site end-user support
  across Client offices.
• Manage
  laptop allocation, maintenance, and troubleshooting
  for hardware/software issues.
• Perform
  basic network, systems, and infrastructure troubleshooting
  .
• Ensure smooth functioning of
  Microsoft 365 applications
  and other collaboration platforms (Teams, Zoom, Genesys).
• Handle
  patch management
  , EDR, and DSM tools for endpoint security and compliance.
• Support connectivity issues related to
  ILL/MPLS/SD-WAN
  .
• Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable).
• Maintain documentation and provide timely updates to stakeholders.
• Occasional travel to Coforge offices for business-critical IT support.

Mandatory Skills:

• L1/L2 assessment of
  network, systems, infra, VC, collaboration tools
  .
• Strong knowledge of
  Microsoft apps, O365
  , patch management.
• Exposure to
  EDR, DSM tools
  , and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys).
• Hands-on experience in
  executive support
  within a fast-paced enterprise ecosystem.
• Understanding of connectivity technologies:
  ILL/MPLS/SD-WAN
  .

Desirable Skills:

• L3/TAC level exposure with OEMs, resellers, and service providers.
• Advanced troubleshooting and escalation management.

Skills to be Evaluated On:

• L1/L2 troubleshooting of
  network, systems, infra, VC, collaboration tools
  .
• Ability to correlate issues with
  Microsoft apps, O365
  .
• Patch management and endpoint security (EDR, DSM tools).
• Proficiency in
  Microsoft Teams, Zoom, Genesys
  .
• Connectivity troubleshooting (ILL/MPLS/SD-WAN).
• Executive support experience in enterprise environments.

Key Attributes:

• Strong communication and problem-solving skills.
• Proactive approach with attention to detail.
• Ability to work independently and under pressure.