Client Relationship Representative

Entry-level position focused on connecting with new clients, scheduling meet & greets, following up after visits, and helping families join our community. No experience required — full training provided.

Description Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, individual that will be the star of the playroom. This person should love dogs What we offer: Let's look at what Dogtopia does for you Education in basic dog obedience and safety training Fun, dynamic team culture Potential for career progression based on performance Additional certification programs available Learn key skills related to customer service, teamwork, and sales Requirements Now that we have the fun out of the way let's get into what you can offer us. Core Competencies Responsible for the health safety and welfare of all dogs in the facility Oversight and responsibility for cleaning of the facility Oversight of overnight guest food, medication and belongings Ability to learn dog recognition Completion of all required training, including all e-learning platforms Meal recording Ability to lovingly handle dogs up to 150 pounds Proper door control in all rooms Ability to complete spa tasks (bath, brush, ear and teeth cleaning) Ability to "own" a room of dogs Qualifications Must love dogs Consistent and timely attendance Ability to spend 100% of work time standing Ability to lift 50 pounds with no restrictions Ability to work flexible days and hours including weekends and holidays Ability to work cohesively with others in a fun, fast-paced environment Adherence to all dress code and uniform requirements Reliable transportation Personal Characteristics Detail oriented Quick thinker Emotionally intelligent Outgoing, enthusiastic by nature Fun-loving Strong observance skills Strong customer service skills Strong multi-tasker Excellent communicator Have Fun on Camera Maintain control of large groups of dogs Keep accurate data Comfortable on camera as all rooms are equipped with cameras for pet parents to stay engaged Caring for all furry friends as if they were a part of your family Engage, play and enjoy the furry friends The rules by which we, as Dogtopians live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential We TREAT every day like it's the Most Exciting Day Ever You will be responsible for the health, safety and welfare of our furry friends by creating a safe, fun and clean environment – and also setting the highest standards of safety and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: Previous experience in a dog daycare of boarding facility is preferred.

About Us

We're a dog-loving team focused on providing exceptional care and building long-lasting relationships with both our clients and local businesses. As we continue to grow, we're looking for a motivated, friendly representative to support our client outreach and partnership efforts.

About the Role

This position is ideal for someone who enjoys talking with people, staying organized, and helping guide potential clients through the onboarding process. You'll be the friendly point of contact for new leads—answering questions, scheduling meet & greets, following up after visits, and helping clients feel confident about joining our community.

No prior experience is required — we will provide full training. This role also offers hands-on exposure to community outreach and local business partnerships.

Key Responsibilities

• Contact and follow up with new leads via phone, email, and messaging platforms
• Schedule and coordinate meet & greet / initial visits
• Share clear, friendly information about our facility, services, and memberships
• Follow up after meet & greets to encourage enrollment
• Check in with clients who haven't returned since their initial visit
• Assist with signing clients up for memberships
• Help support and grow partnerships with local businesses and ambassadors
• Keep accurate notes and follow-up records
• Work closely with our front desk and leadership team

What We're Looking For

• Friendly, professional communication skills
• Comfort speaking with people by phone and email
• Organized, dependable, and detail-oriented
• Willingness to learn — no prior experience required
• Positive attitude and strong follow-through
• Interest in customer service, sales, and community outreach
  Love for dogs is a plus

What We Offer

• Training provided- no prior experience needed
• Supportive, team-oriented work environment
• Hands-on experience in client relations and partnerships
• Opportunity to develop valuable professional skills
• A fun, dog-centered workplace
• Free daycare for your pup and discounted boarding rates

$16.9 - $16.9 per hour