Guest Services Manager

Guest Services Manager
Pay: $24.00 – $27.00 per hour (DOE)
Job Type: Full-Time, Hourly

Job Summary

True Nature is seeking a Guest Services Manager to oversee the daily operations of our front desk and guest services team. This full-time role blends administrative leadership with direct guest engagement, ensuring our sanctuary of holistic well-being is welcoming, efficient, and aligned with our mission.

The Guest Services Manager will work closely with the General Manager + Retail Manager to hire, train, and support our team, while also managing scheduling, staff communication, and on-the-ground guest service excellence. If you're ready to step into a leadership role that combines organization, hospitality, and heart-centered service, we'd love to hear from you.

Seeking Thursday-Monday availability

Key Responsibilities

Leadership & Operations

• Manage daily Guest Services operations, ensuring smooth functioning of the front desk and boutique.
• Serve as the designated "Manager on Duty" when working the front desk, handling guest feedback and resolving issues promptly and professionally.
• Retail engagement - work with Boutique Manager to facilitate staff training in product knowledge, customer engagement and sales aptitude
• Support quarterly inventory in partnership with the General Manager and Retail Manager, ensuring adequate staff coverage.

Team & Scheduling

• Create and manage the Guest Services staff schedule, including processing substitute and time-off requests.
• Step in to cover shifts as needed to maintain smooth operations.
• Partner with the General Manager in the hiring process for new Guest Services staff.
• Spearhead training and onboarding of new team members, ensuring they feel supported and equipped for success.
• Maintain and update Guest Services SOPs, "How To" guides, and the Staff Portal with the latest materials and communications.

Guest Experience & Environment

• Lead by example by actively promoting and educating guests on our offerings, including products, services, and events, both in person and over the phone.
• Deliver excellent service at the front desk, ensuring every guest feels welcomed, cared for, and valued.
• Maintain a well-presented and organized reception and boutique area; communicate office supply needs to the Retail Manager.
• Support all front desk functions, including scheduling, check-ins, and handling transactions.

What We're Looking For

• A passion for creating meaningful guest experiences and supporting a team in excellence.
• Strong leadership, communication, and organizational skills.
• Ability to balance administrative responsibilities with hands-on guest service.
• Experience in hospitality, retail, or customer service management preferred.
• Reliable, flexible, and proactive in problem-solving.

Compensation & Benefits

• $24–$27/hour, depending on experience.
• PTO accrual
• Health benefits after 30 days full-time
• Employee discounts
• Unlimited monthly yoga pass
• 401k

Why Join Us?

At True Nature Healing Arts, you'll be part of a dedicated team in a nurturing, holistic environment. This role offers the opportunity to grow as a leader while serving a community devoted to well-being, healing, and connection.

How to Apply

Please submit your resume and a brief cover letter explaining why you are the perfect fit for the Guest Services Manager role at True Nature Healing Arts.

Job Type: Full-time

Pay: $ $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person