Care Advocate Supervisor

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

900 HOPE WAY

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32714

Job Description:

Effectively manages a team of 12-16 direct reports, providing guidance and support. Maintains current knowledge and skills related to the Care Advocate role, adhering to professional and ethical standards. Reviews Care Advocate work, including real-time monitoring of communication, to ensure adherence to standards and workflows. Manages patient comments, concerns, and requests empathetically and effectively to ensure a positive consumer experience. Builds and maintains relationships with healthcare provider practices and leaders to strengthen the reputation and value proposition of Care Advocacy. Resolves consumer escalations promptly, keeping both the consumer and Care Advocate team informed throughout the process. Connects consumers with necessary services within the organization, managing processes across the institution. Conducts biweekly one-on-one meetings with Care Advocates to discuss performance and provide coaching and mentorship. Oversees downline time and attendance, including coverage, timesheets, documentation, and follow-up coaching or corrective action. Continuously reviews Care Advocate and Supervisor workflows to identify areas for improvement and efficiency. Identifies talent development opportunities and creates customized learning paths for individual development. Manages stressful situations independently, prioritizing consumer needs in decision-making. Other duties as assigned.

The expertise and experiences you'll need to succeed:

QUALIFICATION REQUIREMENTS:

Associate

Pay Range:

$ $44.09

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.