Operations Systems Manager

We are Shwood Eyewear.
We are makers. We experiment with nature.

Shwood started over 15 years ago with a simple idea: make something different. Since then, we've built one-of-a-kind sunglasses and optical frames by combining natural materials, hands-on craftsmanship, and a willingness to try things that haven't been done before. Along the way, we've pioneered more than a dozen new materials in the eyewear industry, and we're still experimenting.

We're a small team of creative, curious people who care about how things are made and how they work. A lot of us build things outside of work, side projects, shop projects, music, gear, woodworking, design, or just figuring out better ways to do things. If you enjoy making, fixing, organizing, and improving systems, you'll probably feel at home here.

We take pride in doing good work and getting product out the door the right way, so customers get what they want when they want it. We're looking for people who are self-motivated, thoughtful, and willing to take ownership, not because someone is watching, but because they care.

Job Summary

The Operations Systems Manager is a hands-on operations role responsible for managing warehouse systems, fulfillment operations, inventory flow, and operational processes at Shwood. This role is systems-first and improvement-focused, with the goal of bringing consistency, reliability, and clarity to how product moves from factories to warehouse to customer.

This is an on-site role that works directly in the warehouse and fulfillment environment and will step into hands-on fulfillment work when needed.

Key ResponsibilitiesWarehouse Operations, Systems & Process Improvement (40%)

• Own and manage warehouse systems and workflows supporting fulfillment and inventory movement
• Manage operational systems including Salesforce (ERP), Shopify, ShipStation, and inventory tools
• Build, document, and maintain SOPs for warehouse operations, fulfillment, and inventory processes
• Design and maintain warehouse layout, pick locations, labeling, and product flow
• Set order priority
• Identify variation, bottlenecks, and inefficiencies and implement improvements
• Apply Lean manufacturing principles to improve flow, reduce waste, and increase consistency
• Maintain inventory accuracy through cycle counts, audits, and system reconciliation

Fulfillment & Shipping Operations (45–50%)

• Pick, pack, and ship customer and wholesale orders accurately and on time
• Manage daily fulfillment operations and shipping execution
• Handle shipping inbox communications, tracking issues, returns, and warranties
• Maintain high quality and accuracy standards for outgoing shipments
• Manage finished-goods inventory and Kanban levels
• Step in to support hands-on fulfillment work during high-volume periods

Supply Chain & Factory Coordination (10–15%)

• Coordinate incoming shipments from overseas and domestic factories
• Track inbound inventory and update estimated delivery dates (ETAs)
• Communicate with factory partners regarding shipment timing, quantities, and documentation
• Ensure inbound inventory is properly received, logged, and reconciled in Salesforce
• Provide visibility into inbound inventory timelines for operational planning

Consistency, Improvement & Floor Leadership

• Bring consistency to how work is performed across warehouse and fulfillment operations
• Lead continuous improvement efforts focused on reliability, accuracy, and efficiency
• Establish clear expectations for systems, workflows, and SOP adherence
• Coach and support the team on following processes and standards
• Create a calm, organized, and accountable operating environment on the warehouse floor

Qualifications

• 2+ years of experience in warehouse operations, fulfillment, logistics, supply chain, or operations coordination
• Strong systems and process mindset
• Experience using ERP systems (Salesforce preferred), inventory systems, or order management software
• Familiarity with Lean manufacturing, continuous improvement, or Six Sigma concepts
• Comfortable communicating with vendors or factory partners
• Willingness to work hands-on in a warehouse environment
• Strong attention to detail and follow-through
• Ability to lift 30–40 lbs and work on your feet

Preferred Experience

• Manufacturing or small-batch production environments
• Lean, Kaizen, or Six Sigma methodologies (certification a plus, not required)
• International factory or supply-chain coordination
• Shopify, ShipStation, or Salesforce experience

Benefits

• $25–$30/hour (hourly, non-exempt)
• Pay is based on experience and level of ownership. Higher compensation may be considered for candidates with strong systems, operations, and leadership experience.
• Paid time off and paid holidays
• Employee discounts on Shwood products
• Opportunity to play a key role in building reliable, scalable operations at Shwood

Why This Role Matters

This role helps ensure that the creativity and craftsmanship Shwood is known for is supported by strong systems, clear processes, and reliable execution — so great products consistently make it from our shop to our customers.

Pay: $ $30.00 per hour

Expected hours: 40.0 – 42.0 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• Please share a link to your Instagram profile. We enjoy getting a sense of people's interests and creativity beyond a resume.
• What excites you about working at Shwood, and why does this role feel like a good fit for you right now?
• In a few sentences, describe a system, process, or workflow you've worked with or helped improve in a warehouse, fulfillment, or operations role.

Ability to Commute:

• Portland, OR Required)

Work Location: In person