Customer Service Representative

Our client is a law firm located in the Financial District of New York City, providing representation to consumers who have fallen into financial difficulty. With their rapidly growing firm, they offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you

Job Description:

Legal Customer Service Representative

We're currently seeking a full-time entry-level legal assistant to provide our firm's attorneys with administrative support. This is a perfect opportunity for a hard worker with superior organizational skills, and who is interested in learning and growing in a fast-paced work environment.

Principal Duties & Responsibilities:

• Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone.
• Working with collections agencies via phone to obtain documentation of settlements.
• Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.
• Uploading these documents to our system.
• Other ad hoc tasks as needed.
• This is a heavy client facing role in a call center structure.

Required Skills & Experience:

This is an entry-level position – prior experience working in a law office is a plus.

Must possess superior communication skills.

Highest ethical standards and professional integrity.

Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties.

Spanish speaking is a plus.