Senior Insurance Operations Associate

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Great American's Bond Division has been underwriting surety bonds since 1926. Great American is known for expert underwriting, solid financial strength, market leadership, and creative solutions. Great American is one of the top surety companies in the United States.

Bonds - Great American Insurance Group

The Bonds Division is hiring a Senior Insurance Operations Associate in our Cincinnati, OH office with the expectation of working 5 days a week in the office.

Essential Job Functions and Responsibilities

• Examines and processes new surety bond policies, bond renewals, endorsements, and premium cancellations using provided systems.
• Organizes, prepares, and updates required reports. Determines and adjusts billing status as needed.
• Identifies opportunities to streamline procedures, enhance efficiency, and reduce costs.
• Ability to communicate effectively both in writing and verbally with assigned branches, underwriters, agents and brokers.
• Must be highly organized to handle a variety of responsibilities.
• Deliver exceptional customer service.
• Make timely, informed decisions.
• Operate with integrity and honesty.
• Hold themself accountable for achieving established objectives.
• Use independent judgment and initiative to support business goals.

Job Requirements

• Education: High School Diploma (Associate degree preferred) or related experience.
• Experience: Generally, 5-8 years of experience in surety, insurance, banking or customer service operations. Experience with Microsoft Excel is required.
• Scope of Job/Qualifications: Advanced analytical and organizational abilities with a focus on prioritization. Excellent interpersonal and communication skills. May be asked to provide training, guidance and assistance to lower-level positions.

Business Unit:

Bond

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.