Operations Manager

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Four Seasons is proud to have been named one of Modern Healthcare's Best Places to Work, and to have been Living Wage Certified in Western North Carolina. Our approach to providing not only excellent care to our patients and families, but also providing the same heartfelt care and commitment to our employees, leads us to be recognized as not only a leader in hospice and palliative care, but also a beacon of excellence as an employer in Western North Carolina.

• Competitive Salaries, Reviewed Annually
• Annual Operational Performance Bonus Opportunities
• $0 Employee Premiums on Medical Insurance
• Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
• Medical & Dental Insurance Benefits First of the Month after Hire
• 403B Retirement Plan with Employer Match
• Generous Paid Time Off Package of 20+ Days of PTO Per Year
• Up to 6 Paid Holidays
• Employer Paid STD, LTD, & Life Insurance
• Employer Paid Teletherapy & Telemedicine Coverage
• Health & Dependent Care Flexible Spending Accounts
• A Robust Employee Wellness Program
• Up to $3k in Tuition Reimbursement Each Year

(Management Role)

Reports To: Home Store Retail Director / General Manager

Status: Exempt (Salaried)

FT, PT, PRN: FT (40 hours w/benefits)

Shift: Days, Saturday Required, Variable Schedule

Location: Hospice Home Store – Brevard, NC

County

Pay Range: $21 - $23 per hour

Supervisory Functions:

• Home Store Staff
• Home Store Volunteers

The Home Store Operations Manager provides excellent customer service not only to Home Store customers but to volunteers, staff, and donors at all times by creating an inviting and warm atmosphere. He/she will work closely with the Retail Director to provide proper coverage and support in the daily operations of Four Seasons Hospice Home Store. He/she will be well versed in total store operations to ensure a strong level of goal execution, and achievement. He/she supervises paid store staff and volunteers. He/she is responsible for maintaining Home Store standards through operations and organization of the store. He/she assists the Retail Director with annual budgeting, strategic planning, business plans, setting goals, and establishing steps to attain those goals.

• Supports the Retail Director/General Manager with day-to-day activities and specific assignments as needed
• Know and reflect the local community in their Home Store's presentation and demographics
• Provide consistency, collaboration and unification among all Home Store locations

• Direct the store with the guidance from the Retail Director/General Manager by supporting his/her vision for continued sustainability and growth

• Work to achieve performance goals, pursue progress toward individual development plan (IDP) and demonstrate Four Seasons values and competencies

• Ensure strong level of leadership and internal customer service with all staff and volunteers

• Work to build relationships in our service areas to promote the store in order to increase donations and sales

• Work closely with the volunteer department to obtain new volunteers and to retain current volunteer base
• Ensure adequate staffing coverage by supervising paid staff and volunteers
• Open and close the store following defined procedures to include back-office accounting, processes and procedures
• Communicate information in a timely manner to store staff and volunteers and Retail Director
• Create inviting store environment (neat, clean and organized) to ensure a strong, pleasing and positive visual presentation of the sales floor to ensure high standards are met
• Handle operational tasks such as counting out register daily, making up the