Scheduling Coordinator – Inside SalesLifestyle Home Products • Peterborough, Ontario, Canada
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Scheduling Coordinator – Inside Sales
Lifestyle Home Products
- Peterborough, Ontario, Canada
- Peterborough, Ontario, Canada
À propos
Role Overview
The Scheduling Coordinator supports inside sales performance by assigning leads and placing appointments into available time slots. This role focuses on quickly matching high-intent leads with the right sales representatives, filling open appointment capacity, confirming upcoming appointments, and ensuring bookings meet quality standards.
This position has a direct impact on issue rates, rep productivity, and overall close performance.
Why join our growing team:
What's in it for you?
$50,000 per year
Benefit plan after 3 month probation
Bonus's available for hitting KPI's
Key Responsibilities
Lead Assignment & Appointment Placement
- Assign inbound and outbound leads to sales representatives using the team's routing system ("batting order")
- Schedule appointments into open time slots based on available capacity
- Adjust or reassign appointments when openings occur to keep schedules optimized
- Pull appointments forward when earlier time slots become available
- Help create same-day and next-day bookings when lead flow allows
- Backfill cancelled appointments with qualified prospects
- Work to save cancelled appointments whenever possible
- Reschedule cancellations quickly to reduce lost selling time
- Prioritize high-intent leads to minimize time-to-appointment
- Fast-track PPC and other high-conversion lead sources over lower-intent channels
- Confirm upcoming appointments to improve show rates
- Verify key details such as appointment time, project scope, and required decision-maker attendance
- Review appointment notes for accuracy, completeness, and adherence to company standards
- Flag recurring issues or trends that may impact issue rates or sales performance
Skills & Qualifications
- Strong organizational and time-management skills
- Ability to make quick, informed decisions in a fast-paced environment
- Clear and professional communication skills (phone, SMS, CRM documentation)
- High attention to detail and commitment to quality
- Some evenings and weekends may be required
Compétences linguistiques
- English
Avis aux utilisateurs
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