Patient Coordinator

Please Apply Through Our Website

ABOUT TALA AESTHETICS

At Tala Aesthetics, we take an elevated approach to the aesthetics industry, focusing on natural, undetectable results that make our patients feel like the best version of themselves. Every treatment plan is tailored to the individual, ensuring a personalized experience where balance and enhancement take priority over alteration.

Our commitment to exceptional care and outcomes has created a high demand for our services. As we continue to grow, we are seeking dedicated professionals to join our team in delivering transformative yet natural results with the highest standards of safety and patient experience.

YOUR ROLE

As a Patient Coordinator at Tala Aesthetics, you are the welcoming face and steady presence that ensures our patients have an exceptional experience from start to finish. You'll play an integral role in supporting the smooth operation of our front office, managing schedules, and handling key patient communications.

Your proactive attitude and strong organizational skills will help you excel in a fast-paced, patient-centered environment.

ABOUT YOU

We're looking for someone who:

• Thrives on connecting with people and has excellent interpersonal skills.
• Is proactive, takes initiative, and anticipates needs before they arise.
• Solves problems with a calm and professional approach.
• Demonstrates leadership and teamwork skills, even in a fast-paced environment.
• Has 1+ year of experience in a medical spa or similar role (knowledge of the aesthetics industry is a plus.)
• Is tech-savvy and proficient in scheduling software and social media (experience with Boulevard is a plus.)
• 2 Saturdays per month required.

KEY RESPONSIBILITIES

Appointment Management:

• Oversee daily patient scheduling to ensure appointments run efficiently.
• Manage and optimize waitlists and reschedule patients when necessary.
• Oversee and implement booking fees and cancellation policies with care and professionalism.

Patient Support:

• Deliver top-notch communication to patients before, during, and after their appointments.
• Anticipate patient needs and provide appropriate information about Tala's treatments, policies, and procedures.
• Provide patients with appropriate information on services to ensure they feel confident and informed.

Administrative Excellence:

• Process deposits, payments, cancellations, and patient records with accuracy and attention to detail.
• Maintain a clean, welcoming, & organized front office environment.
• Assist in answering patient inquiries via phone, email, social media, and other platforms.

Team Collaboration:

• Partner with Tala's dynamic team to deliver a seamless, patient-centered experience.
• Take the initiative to identify and solve operational challenges.
• Contribute to improving patient satisfaction and clinic efficiency.

PERKS & BENEFITS

• Be part of an industry-leading, sought-after aesthetics practice with a stellar reputation.
• We offer opportunities for career advancement, ongoing education, and the ability to grow within the company.
• Work in a collaborative and supportive team environment that prioritizes your growth and happiness.
• Enjoy company access to our company health care plan and other perks tailored to your success.

WHY TALA?

At Tala Aesthetics, we take a refined and personalized approach to aesthetics, enhancing natural beauty with expertise, thoughtfulness, safety, and innovation. Our patient-first philosophy has built a loyal patient base, and we're seeking someone who shares our passion for delivering exceptional experiences.

If you're looking to join a growing, dynamic practice where your expertise, initiative, and leadership can thrive, we want to hear from you. Apply now and be part of a team that is redefining excellence in aesthetics.

Job Type: Full-time

Pay: $ $35.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• Walnut Creek, CA Required)

Ability to Relocate:

• Walnut Creek, CA 94596: Relocate before starting work (Required)

Work Location: In person