Network Operations Center Lead

About Ascendion

Ascendion is a fullservice digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world's leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers

Join a culture of high performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the role

Job Title :
Network Operations Center Lead

Location :
Vancouver, WA

Role Summary

• The NOC Lead is responsible for managing day-to-day command center operations across hybrid IT environments (network, server, storage, firewall, applications, on-prem and cloud).
• This role ensures alerts are monitored, triaged, escalated, and resolved within SLAs.
• The Lead trains and mentors the team, drives continuous improvements in SOPs and automation, and acts as the primary operational interface with client stakeholders.

Experience

• Onshore: 8+ years
• Mandatory 24x7 rotational shift readiness.

Key Responsibilities

Monitoring & Incident Operations

• Oversee real-time monitoring of infrastructure, platforms, and services using Datadog, Splunk, Zabbix, Grafana.
• Own adherence to SLA for alert acknowledgement, triage, and ticket lifecycle management.
• Lead severity assessment, impact analysis, and ensure appropriate escalation to L2/L3 teams or vendors.
• Drive end-to-end incident communication with stakeholders, business leaders, and client teams.

Technical Execution

• Perform deep triage of alerts across network, compute, storage, firewall, and application layers.
• Execute SOP-defined remediation steps, trigger automation workflows, and validate outcomes.
• Review and update SOPs, runbooks, and triage guides for accuracy and efficiency.
• Support agent deployment on internal agentic / automation platforms.

Automation & Scripting

• Guide the team in building/maintaining scripts (Python, PowerShell, Bash) for automation tasks.
• Identify repetitive processes and prioritize automation opportunities.
• Review code/scripts delivered by engineers and ensure version control and documentation standards.

People Management & Governance

• Mentor senior engineers and engineers; own training plans, skill upliftment, and shadowing models.
• Monitor daily operational KPIs (MTTA, MTTR, SLA adherence, volume, patterns).
• Prepare and present weekly/monthly operational dashboards, health reports, RCA summaries.
• Maintain shift rosters, ensure coverage, and act as escalation point during critical incidents.

Required Skills

• Strong hands-on experience with Datadog, Splunk, Zabbix, Grafana, and ITSM tools (ServiceNow preferred).
• Strong understanding of network fundamentals, OS (Windows/Linux), cloud basics (AWS/Azure/GCP), firewalls, storage systems.
• Ability to guide and review automation using Python/PowerShell/Bash.
• Excellent communication, problem-solving, and stakeholder management skills.

Salary Range:
The salary for this position is between $100,000 to $112,000 USD annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: (medical insurance) (dental insurance) (vision insurance) (401(k) retirement plan) (long-term disability insurance) (shortterm disability insurance) (5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State) (1015 days of paid vacation time) (6 paid holidays and 1 floating holiday per calendar year) (Ascendion Learning Management System).

Want to change the world? Let us know

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