Manager, Customer Success

Description
About the Role
We are seeking a strategic, execution-focused, and data-driven leader to guide our Customer Success team through the next stage of NinjaOne's growth. You will be accountable for driving measurable results across our customer base by improving retention, expanding adoption, and accelerating revenue growth. This role is both strategic and hands-on. You will define and execute success strategies, foster a culture of accountability and customer focus, and lead a team that consistently delivers impact. You will be responsible for coaching and scaling talent, monitoring key metrics, and ensuring customer objectives translate into tangible business outcomes for NinjaOne. Reporting to the Director of Customer Success, you will play a key role in shaping how we scale success globally.

Location
- Hybrid in Austin, TX (In the office 4 days per week Mon, Tues, Wed, & Thurs)

What You'll Be Doing
Team Leadership and Development:

• Hire, lead, mentor, and develop a team of Customer Success Managers, providing guidance and support to help them achieve their goals.
• Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing.
• Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement.

Strategic