Client Success Coordinator

Are you passionate about building strong client relationships and driving success? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make an impact? If so, we want you on our team

At Netsmart, we're transforming the way organizations leverage technology to improve outcomes. As a Client Success Coordinator, you'll be the trusted advisor and go-to resource for our clients—helping them implement solutions, maximize adoption, and achieve their business goals.

Responsibilities

• Serve as the client's main point of contact for business relationship activities to include implementation, ongoing training, adoption or enhancement initiatives, integration, contract maintenance and renewals, and ongoing industry and product knowledge.
• Conduct proactive client business reviews, data research, monitoring and outreach to identify and resolve barriers to satisfaction and retention.
• Leverage existing strategies to create marketing and sales plans for clients, prospects and client segments. Perform platform demos for potential new clients in coordination with other Netsmart teams
• Effectively communicate solution offerings, technology, and consulting services and identify opportunities to up-sell and expand client portfolio for total client value and foster healthy client relationships
• Interface and advocate for the client through collaboration across sales, professional services, product management and development teams to resolve current challenges and identify future solutions. Manage escalations and projects with the client as needed. Maintain data integrity in CRM and/or support ticketing systems through ongoing data cleanup, documentation, management, and billing
• Develop industry, regulatory, and competitive knowledge and expertise as well as familiar with best practices within assigned clients.

Qualifications
Required

• Bachelor's degree of equivalent work experience
• At least 1 year sales, implementation, support or product management related work experience on a SaaS product
• Proficient in Microsoft Office with advanced Excel skills
• Effective and efficient communication skills and be able to organize, prioritize and schedule a high workload
• Demonstrated analytical and problem-solving abilities
• Strong collaborative skills
• Communicate effectively with various audiences through clarification, understanding of complex problems, and presentation skills

Preferred

• Sales, implementation, support or product management related work experience on assigned SaaS product
• Health care information technology (HCIT) solution strategy or consulting work experience

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and