Content and Communications AssociateNew England Federal Credit Union • United States
Content and Communications Associate
New England Federal Credit Union
- United States
- United States
À propos
Major Duties and Responsibilities
Work with the marketing team and content experts to produce various forms of content and communications including - email content, social media, blog articles, press releases, resources, impact stories, product/service information and promotional content in various formats, and content that supports both inbound and outbound strategies. Ensure all content & communications are written with the brand voice and best practices. Support the execution and distribution of internal and external communications to provide clear, timely information on issues that impact team members and/or credit union members. Help develop FAQs and talking points to provide transparency and alignment. Monitor feedback and engagement from internal and external audiences to inform future messaging and improve communication effectiveness. Work with other departments, product experts, and external stakeholders by conducting research and drafting content for product/service information, member needs, internal communication requests, opportunities for storytelling, value-add or inbound content development, and business objectives to write critical and compelling content to meet various objectives. Support and assist with development of marketing content calendar and content planning for both inbound and outbound strategies. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Experience Three years to five years of similar or related experience, including preparatory experience preferred. Education/Certifications/Licenses A college degree. Concentration in marketing, communications, e-Commerce, business or related major is highly preferred. Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. Other Skills Must be at least 18 years of age. Favorable Background, Credit, Criminal, Bondability, and Reference Checks required. (Motor Vehicle check dependent on position.) Travel to other branches or locations as required. Embody EastRise's Purpose, Guiding Principles and Cultural Guideposts. Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
Compétences linguistiques
- English
Avis aux utilisateurs
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