scheduling coordinator

At American Alarm & Communications, Inc. our only mission is to protect people, their homes, and businesses, with electronic security systems and 24-7 alarm monitoring. Everyone in our company contributes to that mission by doing their job effectively. Today we are recruiting for an experienced Scheduling Coordinator as described below, for our Auburn, Massachusetts office.

Summary of duties and responsibilities:

Duties include but are not limited to the following: responsible for carrying out all company goals
and objectives as it relates to this position. Incoming telephone calls from existing and future
customers are among the most important calls to AACI. The primary function of this position is
the ability to interact effectively with customers in accordance with AACI's policy and be
knowledgeable in all operations of different departments throughout the company. Duties include,
but are not limited to the scheduling of new and existing installations, track installers' time on the
job, and interaction between all departments. Member must be able to work well with others
while pursuing team goals for productivity and innovation.

Primary Responsibilities:

• Respond to customer inquiries and needs, as received by telephone, fax, email or in-person.

• Attend operations meetings as required

• Contact clients to schedule jobs

• Resolve any customer related installations inquiries.

• Interact between all departments to resolve installation issues.

• Schedule installers, create and update permanent schedule board and tentative schedule with the operations manager/technicians.

• Send out verification of alarm protection document to customers.

• Assist installation supervisor to utilize installation personnel to maximize profits, efficiency and customer satisfaction

• Contact clients to verify job satisfaction.

• Assist the operations supervisor with purchase orders

• Assist in staging parts at the start of job, work with the operations supervisor to order non-stocked equipment and verify equipment
  list upon completion.

• Daily review and update open jobs list

• Communicate with Sales and management team to accomodate the needs of the customer and provide superior customer service

• Other projects and duties as requested by management
Other Responsibilities:

• Must communicate effectively with customers and company staff, be well organized and detail oriented, develop and maintain good
  relationships with customers.

• Maintain confidential information related to customer transactions, including pricing, problems with equipment, etc.

• Enthusiastically support the company's efforts to measure service level quality.

Experience:

Position requires a team-oriented individual with strong organizational, interpersonal, and communication skills with several years of customer service experience. Individual must have a proven track record of taking initiative and handling numerous priorities at once.
Desirable education requirements: Bachelor's Degree or equivalent work experience.
Candidate must be highly proficient with software applications such as Microsoft
Outlook, Excel, and Word.

Benefits: American Alarm team members have a comprehensive benefits program that includes medical, dental and vision insurance coverage; 401k plan with employer matching contributions; Flexible Spending Accounts (FSA); life insurance, supplemental life, and AD&D insurance; short-term and long-term disability insurance; paid vacation, personal and holiday time. 

Family business: We've been at this for 51 years, still family-owned, and the first employee we hired is still with us. That tells you something about how we value people, and how our employees value working here.

Americans With Disabilities Act

American Alarm & Communications, Inc. complies with all aspects of the Americans
with Disabilities Act (ADA) and state disability laws. This means that we will not
discriminate against qualified individuals with a disability in any phase of the
employment relationship including application for employment, hiring, promotions
and/or advancement opportunities, termination, compensation, training and any other
conditions or privileges of employment.
Signature of Manager