Sales Support Engineer

Job Title: Sales Support Engineer
Department: Service
Reports To: Executive Vice President, Service

Job Type: Full-Time

Schedule: Monday – Friday, 8 hours per day

About Us:

Atomatic Mechanical Services is a leading full service mechanical contracting company specializing in HVAC and mechanical systems. Founded in 1945, Atomatic serves the needs of Chicagoland area customers, offering a wide variety of residential and commercial services. We are a values-driven organization with a great company culture. We pride ourselves on our commitment to collaboration, integrity, and quality. Our focus is people - putting the well-being of our employees and customers first.

Position Overview:
The Sales Support Engineer role provides administrative, technical, and customer service support to our Service Sales Engineer team. This position is responsible for reducing the amount of time the Service Sale Engineer team spends on non-revenue-generating activities to allow our Service Sales Engineers more forward-facing time with our customer base. This position ensures quotes, orders, documentations, and customer requests are handled accurately and efficiently as HVAC and BAS solutions are prepared for our customers. This is an opportunity to gain valuable skills and knowledge that can educate and develop the right candidate to become independent to work as a Sales Engineer.

Key Responsibilities:

Sales & Customer Support

• Field evaluations of systems
• Documentation of customer/Sales Engineer requests
• Coordination support for customer request with Atomatic operations
• Assist in the development of sales proposals
• Assist in the presentation of sales offering to customers
• Estimating and proposal support

Technical Support

• Assistance with HVAC documentation procurement and review
• Communications with manufacturers and vendors
• HVAC system operations and design review
• General load calculations for design application
• Automation research/engineering/technical support
• Energy payback/rebate studies

Administrative & Operational Tasks

• Project management
• Order/tracking of materials and equipment
• Project coordination with field, customers and subcontractors
• Tracking of timelines
• Issuance of purchase orders (POs)
• Site meetings with field staff
• Administrative support
• Proficiency of software
• Assistance/support in operational process development for efficiencies
• Research on topics for business/industry improvements

Tools & Systems

• Usage of company operational software
• Usage of Microsoft software (Excel, Word, Teams, Office 365, Share Point, Etc.)
• Usage of industry/3rd party software's and applications

Qualifications:

Education and Experience:

1–3 years of experience in HVAC, construction, building products, customer service, or sales support preferred.

Familiarity with HVAC equipment or mechanical products preferred.

Skills & Competencies:

· Mechanical experience/aptitude

· Strong attention to detail and high level of accuracy in data entry and quoting.

· Excellent written and verbal communication skills.

· Customer-service oriented and comfortable interacting with contractors and engineers.

· Ability to manage multiple requests, deadlines, and priorities in a fast-paced environment.

· Proficiency with Microsoft Office; CRM/ERP system experience a plus.

· Proficient in user level computer (Windows) and Information Technology applications (android/apple)

· Organized, reliable, and proactive.

· Team-oriented with a positive, solution-driven approach.

· Able to quickly learn product information and vendor tools.

Work Environment:
Standard in-office role with possible occasional customer visits or training sessions. Regular collaboration with inside sales, outside sales, and operations teams.

Compensation:
Salary Range is $65,000 - $80,000 per year

Supplemental Pay:

Bonus eligible on an annual discretionary basis

Benefits:

o Health insurance

o Dental insurance

o Vision insurance

o Basic Life and AD&D insurance (100% company paid)

o Long-Term Disability insurance (100% company paid)

o Company wellness program

o Paid time off

o 401(k)

o 401(k) matching

o Legal benefits

o Pet insurance

o Supplemental insurance

o Professional development assistance

Equal Opportunity Employer Statement:
Atomatic Mechanical Services is an equal opportunity employer.

How to Apply:

Interested candidates are invited to submit a resume and cover letter to Please include "Sales Support Engineer - (Your Name)" in the subject line of your email.

Pay: $65, $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person