Senior Administrative Assistant

Position Overview

About the Opportunity

We are a high-growth master franchise in the commercial cleaning industry, supporting multiple franchise owners across a large regional territory. Our organization is fast-paced, performance-driven, and relationship-focused. We are seeking an exceptional Senior Administrative Assistant to serve as a trusted right hand to ownership and regional leadership. This is not an entry-level role. This position is for someone who thrives on responsibility, discretion, structure, and execution—and who takes pride in keeping complex operations running smoothly behind the scenes.

Responsibilities

Executive & Leadership Support

· Serve as primary administrative support for ownership and senior leadership

· Manage calendars, meetings, travel coordination, and confidential communications

· Prepare agendas, meeting notes, follow-ups, and action tracking

Operations & Franchise Support

· Coordinate onboarding, documentation, and communication for franchisees

· Maintain organized systems for contracts, compliance records, vendor files, and internal documentation

· Support franchise operations, sales administration, and customer service workflows

· Lead marketing efforts to secure qualified cleaning accounts

· Assist with accounting and financial tasks

Communication & Coordination

· Create polished emails, internal updates, reports, and presentations

· Ensure consistent follow-through on deadlines and commitments

Process Improvement

· Identify inefficiencies and help design better administrative systems

· Maintain clean, accurate records across CRM, accounting, and internal platforms

· Bring order, clarity, and structure to a growing organization

Cultural Alignment

We believe our culture is the foundation of our success. We're looking for someone who not only brings great skills but also embodies our shared values and way of working. Examples of characteristics we value are:

· Collaborate openly — You enjoy working with others, value diverse perspectives, and believe the best ideas come from teamwork.

· Take ownership — You're proactive, accountable, and don't wait for direction to make a positive impact.

· Adaptability — You embrace learning, ask thoughtful questions, and are comfortable navigating change.

· Integrity — You're honest, respectful, and do the right thing even when it's hard.

Who We Are Looking For

Required Experience & Skills

· 5+ years as a senior administrative assistant, executive assistant, or operations coordinator

· Proven experience supporting executives or business owners

· Exceptional organization, time management, and attention to detail

· Strong written and verbal communication skills

· High proficiency with Microsoft Office

· Ability to handle confidential information with professionalism and discretion

Preferred (Not Required but a Plus)

· Experience in franchising, commercial services, real estate, or multi-location operations

· Familiarity with SalesForce, accounting platforms, or project management tools

· Experience working in a small business or entrepreneurial environment

Compensation Package

Base Salary

$75,000 annually

Benefits

Health Insurance, PTO, Discretionary Bonuses and 401(k)