Administrative Assistant

Company: Virginia Eye Consultants
Job Title: Administrative Operations Coordinator
Department: Administration
Reports To: Operations Manager
Location: This position is located in Norfolk, VA.

SUMMARY

The primary role of the Administrative Operations Coordinator is to provide executive support to the Operations Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Daily business deposits for all of VA Eye Consultants and Tidewater Eye Centers locations.
• Responsible for reconciling all cash and check payments received by the Patient Coordinators with the daily Phreesia reconciliation reports.
• Run NextGen report daily for all new patient appointments which require a Good Faith Estimate due to self-pay status.
• Receive and sort all incoming mail to the practice, including the ASC and clinic mail. Determine payor and patient payments which are sent to the company lock box for processing. Sort all remaining interoffice mail and distribute to the correct departments and locations
• Track all provider time out of the office on the shared spreadsheet.
• Run credit card payments through Phreesia when sent from Cash Posters.
• Provide support to shareholder providers.
• Additional duties to be assigned as needed

QUALIFICATIONS

• Detail-oriented, trainable, and committed to providing excellent patient care.
• Prior experience with EMR/EHR preferred.
• Adaptable to various competing demands
• Ability to handle confidential information with discretion
• Demonstrates quality patient service and professionalism during interactions with patients, coworkers, and vendors.
• Very strong interpersonal skills and an ability to build relationships with doctors, teammates and staff
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations. Is dependable; follows policies and procedures.
• Performs quality work and consistently exhibits initiative
• Highly resourceful, professional team-player, with the ability to also be extremely effective independently

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED) required. Associate's or prior medical office experience preferred.

SYSTEMS AND TECHNOLOGY

• Requires proficient keyboarding skills, use of Electronic Medical Record (EMR) and image management system.
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.
• Computer proficiency and ability to quickly learn new applications.

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay

If you need assistance with this application, please contact Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.