Maintenance Technician

Multiple Properties. Niagara Falls, NY

Pay Rate: $ /hour

All Candidates Must Have:

• Strong critical thinking skills
• Aggressive hospitality and a guest-first attitude
• A professional and hygienic demeanor
• Reliable transportation
• A warm and welcoming smile

General Summary:

The Level 2 Maintenance Technician is a skilled, independent contributor responsible for maintaining the physical integrity, safety, and operational reliability of the hotel. This role requires advanced mechanical aptitude, sound judgment, and the ability to independently diagnose, repair, and maintain building systems in accordance with Marriott brand standards, Rupal Hospitality expectations, and local codes.

This position operates with minimal supervision and serves as a technical resource to Level 1 technicians while supporting the leadership team.

Requirements:

Courtyard by Marriott – Level 2 Maintenance Technician

Rupal Hospitality

• Independently diagnose and resolve complex maintenance issues in guestrooms, public areas, and back-of-house spaces.
• Exercise sound judgment in determining repair vs. replacement and escalation needs.
• Make timely, well-reasoned decisions to minimize guest impact and operational downtime.
• Appropriately involve leadership when issues exceed scope, budget, or safety thresholds.

• Execution of preventive maintenance programs for:
• HVAC systems (PTACs, RTUs, exhaust, makeup air)
• Laundry equipment
• Ice machines
• Fire and life safety systems (alarms, extinguishers, smoke detectors)
• Plumbing systems
• Pool system
• Exercise and recreation equipment
• Ensure all PM tasks are completed on schedule and to brand standards.
• Identify recurring failures and recommend corrective or capital improvements.

• Independently manage assigned work orders from intake through completion.
• Accurately document diagnostics, repairs, parts used, and follow-up actions in the work order system.
• Assist Engineering leadership with prioritization, planning, and execution of minor capital projects and renovations.
• Support inventory control by identifying parts and material needs proactively.

• Respond promptly and professionally to guest maintenance requests.
• Perform repairs discreetly and courteously, maintaining guest privacy and comfort.
• Contribute to achieving 80%+ Franchise Guest Service Scores through responsiveness and quality workmanship.
• Communicate room status changes clearly with the Front Desk and Operations teams.

• Actively support achievement of Rupal Hospitality and Marriott Brand QA standards.
• Conduct daily inspections of guestrooms, public areas, and exterior grounds.
• Identify deficiencies before inspections, not during them.
• Assist in preparation for Brand QA, Fire/Life Safety, and Health Department inspections.

• Serve as a technical mentor to Level 1 Maintenance Technicians.
• Coordinate with Housekeeping, Front Office, and Operations to resolve maintenance-related issues efficiently.
• Assist other departments as needed with furniture moves, equipment setup, and special projects.
• Uphold company values and contribute to a respectful, harassment-free workplace.

• Maintain pool chemical levels in compliance with local health codes.
• Ensure safe handling, storage, and use of chemicals and tools.
• Maintain accurate key control and access records.
• Operate snow removal and grounds equipment safely to maintain walkways and parking areas.
• Identify and correct unsafe conditions immediately.

• Effectively manage changing priorities, urgent repairs, and unexpected operational challenges.
• Take ownership of assigned areas and systems.
• Proactively suggest improvements to maintenance processes, equipment reliability, and cost efficiency.
• Demonstrate accountability for outcomes, not just effort.

• 3–5 years maintenance or engineering experience in a hotel or comparable commercial environment.
• Demonstrated proficiency in:
• HVAC systems
• Electrical troubleshooting
• Plumbing repairs
• Boiler operation (where applicable)
• Pool maintenance
• Painting, wall covering, and general building repairs
• Strong diagnostic and problem-solving skills.
• Valid driver's license with acceptable driving history per company standards.

• Prior Marriott or branded hotel experience.
• EPA certification or equivalent HVAC training.
• Familiarity with GXP Maintenance Tracking.

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made.

• Regular standing, walking, climbing, bending, kneeling, crouching, and reaching.
• Frequent use of hands and tools.
• Ability to lift up to 25 lbs regularly and 50 lbs occasionally.
• Vision requirements include depth perception and peripheral vision.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified at any time to meet business needs.