Network Operations Engineer

Role Overview

We are seeking experienced
Network Operations Engineers
to support
wireline and cable telecommunications networks
in a live production environment. This role focuses on monitoring, troubleshooting, and maintaining fixed-line access and transport networks to ensure high availability and service quality for broadband, voice, and video services.

The position sits within a
Network Operations / NOC / Service Assurance
team and supports business-critical customer-facing services.
This position can also be open to candidates based in St. Louis, Missouri and in Denver, Colorado.

Key Responsibilities

• Monitor and operate wireline and cable network infrastructure in a 24x7 environment
• Troubleshoot and resolve network incidents impacting customer services
• Perform Tier 1 / Tier 2 operational support and escalate complex issues as needed
• Analyze alarms, logs, and performance metrics to identify root cause
• Support planned maintenance, network changes, and service activations
• Coordinate with engineering, field teams, and vendors
• Document incidents and resolutions in ticketing systems
• Participate in on-call or shift rotations as required

Required Technical Experience

Wireline & Cable Technologies (experience with some):

• Fiber networks (FTTH / FTTP), Metro Ethernet, DWDM
• Copper access (ADSL / VDSL)
• Cable / HFC networks (DOCSIS 3.0 / 3.1, CMTS / CCAP)

Networking & Operations:

• IP networking fundamentals (TCP/IP, routing, switching)
• Network performance concepts (latency, packet loss, QoS)
• SNMP-based monitoring and fault management
• CLI troubleshooting on network devices

Tools:

• Network monitoring / NMS tools (e.g., SolarWinds, Nagios, Zabbix, or carrier tools)
• Ticketing systems (ServiceNow or similar)

Experience & Qualifications

• 5+ years in
  Network Operations, NOC, or Telecom Operations
• Hands-on experience in
  ISP, cable provider, or telecom carrier environments
• Strong troubleshooting and incident management skills
• Ability to work shifts and/or on-call schedules
• Clear communication and documentation skills

Nice to Have

• Experience supporting large-scale or national networks
• Exposure to network automation or SRE practices
• Certifications such as CCNA / CCNP or vendor-specific cable certifications

If this job description aligns with you - or someone else who you know is qualified - please attach your
most updated resume with a good phone number included.
Also, you can email it to
-

My colleague, Jordan, can send you a call and discuss the role in-length with you.

Best regards,

Brian from Pixie