Customer Service Representative

Position Title: Customer Service Representative

Reports to: Accounting Manager

Department: Administration

Work Schedule: Monday – Friday / 8:00am – 5:00pm

FLSA Status: Non-Exempt Salary $20.00 p.h.

General Summary

Maintain customer satisfaction by addressing customer inquiries. Answer all incoming calls, greet walk-in guests, determine the nature of business and direct it to appropriate departments. Supports administrative team with daily tasks as needed.

Essential Job Functions

• Greet walk-in guests, have them sign in, determine their needs and proceed accordingly.
• Answer telephone calls and determine the nature of the call to route accordingly.
• Customer requests: i.e. emergency orders, pricing, delivery schedule, & notifying Sales team and Delivery Drivers of customer concerns.
• Report State No Sale, Expired or Revoked licensed accounts.
• Open/Close Sales Accounts.
• Place orders for walk-in customers and Sales team (same day deliveries of Sales (Hotshot), Samples, or Donations)
• Provide detailed reports to management as needed.
• Keep an open line of communication with Management.
• Adhere to all City Beverages policies and procedures.
• Perform other related duties as assigned.

Job Requirements

• High School Diploma with 1-2 year's previous Receptionist/Customer Service experience.
• Experience with MS Office applications; requires proficiency within Excel and Outlook.
• Use of multi-line telephone console, voice mail system, computer, printer, and scanner.
• Proficient bi-lingual (English/Spanish) communication skills preferred.
• Self-starter with ability to work independently and in a team environment.
• Excellent interpersonal skills.
• Good verbal and written communication skills.
• Follow safety rules and keep the work area clean and orderly.
• Ability to report to work as scheduled.

Physical Requirements

• Ability to bend, squat and climb occasionally.
• Ability to sit, stand and walk for extended periods of time.
• Ability to lift and carry up to 25 lbs occasionally.
• Visual and hearing abilities associated with telephone and greeting individuals.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Microsoft Excel: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Orlando, FL Required)

Work Location: In person