case manager

Job Overview
We are seeking a dynamic and compassionate Case Manager - Mental Health/Substance Abuse to join our dedicated behavioral health team. In this vital role, you will coordinate comprehensive care plans for individuals experiencing mental health challenges and substance use disorders. Your expertise will guide patients through the complex healthcare system, ensuring they receive timely, appropriate, and effective services. This position offers an exciting opportunity to make a meaningful difference in patients' lives by providing expert case management within a fast-paced, multidisciplinary environment.

Responsibilities

• Conduct thorough patient assessments, including mental health evaluations and substance use screenings, utilizing your knowledge of physiology and diagnostic evaluation techniques.
• Develop individualized care plans that incorporate inpatient, outpatient, post-acute care, and community resources to support recovery and stability.
• Coordinate discharge planning by collaborating with hospital teams, social workers, addiction counselors, and outpatient providers to ensure seamless transitions of care.
• Manage utilization review and utilization management processes to optimize patient care while adhering to HIPAA regulations and medical records protocols.
• Facilitate intake procedures for new patients, ensuring accurate documentation of medical history, treatment needs, and service eligibility.
• Provide patient service by offering education on treatment options, medication management, and behavioral health strategies tailored to diverse populations including pediatrics and adults.
• Maintain detailed case documentation, update medical records regularly, and ensure compliance with all regulatory standards.
• Collaborate with hospital staff experienced in ICU, trauma centers (Level I & II), emergency medicine, and acute care settings to support complex cases requiring specialized intervention.

Qualifications

• Proven experience in hospital settings such as Level I Trauma Centers or Level II Trauma Centers with exposure to acute care environments.
• Strong background in hospital medicine, emergency medicine, ICU experience, or PICU (Pediatric Intensive Care Unit) is highly desirable.
• Knowledge of behavioral health practices including mental health counseling, addiction counseling, and social work principles.
• Familiarity with managed care processes, patient assessment techniques, discharge planning procedures, and medical terminology.
• Experience working within inpatient or outpatient clinics with a focus on post-acute care or outpatient services is preferred.
• Ability to navigate medical records systems efficiently while maintaining strict confidentiality under HIPAA guidelines.
• Excellent communication skills combined with a proactive approach to patient advocacy and interdisciplinary collaboration. Join us in delivering exceptional case management services that empower patients on their journey toward recovery We are committed to fostering a supportive environment where your expertise makes a lasting impact on individuals facing mental health and substance use challenges.

Pay: $ $35.91 per hour

Experience:

• Mental Health/Substance Abuse: 3 years (Required)

License/Certification:

• Do you have any Mental/substance abuse certification (Required)

Ability to Commute:

• Richmond, VA Required)

Work Location: Remote